Senior Team Leader – Global Travel Systems (Pvt) Ltd

Job Overview

Global Travel Systems (Pvt) Ltd is seeking an experienced Senior Team Leader – Airfares & Ticketing to join its growing travel operations team in Colombo. This position is ideal for professionals with strong GDS expertise, hands-on airfare and ticketing experience, and leadership capabilities in airline reservation and ticketing operations.

The role offers a world-class salary package, European working hours, and excellent career growth opportunities within a premium travel industry work environment.

Senior Team Leader – Airfares & Ticketing Jobs in Sri Lanka | Global Travel Systems (Pvt) Ltd

Company: Global Travel Systems (Pvt) Ltd
Position: Senior Team Leader – Airfares & Ticketing
Job Type: Full-Time
Industry: Travel & Tourism / Airline Ticketing / Travel Operations
Location: Colombo, Sri Lanka
Workplace Type: On-site
Working Hours: European Hours

About the Company

Global Travel Systems (Pvt) Ltd is a professional travel services company specializing in airfare management, airline ticketing, reservation systems, and travel operations. The company is known for maintaining high service standards, operational accuracy, and strong industry expertise in international travel management.

Senior Team Leader – Airfares & Ticketing Responsibilities

Key Responsibilities

• Support and guide junior ticketing staff
• Monitor ticketing accuracy and operational quality
• Teach and implement GDS best practices
• Maintain high standards and operational consistency
• Handle airfare pricing and ticket issuance processes
• Supervise ticket reissues, refunds, and PNR management
• Ensure compliance with airline fare rules and ticketing procedures
• Assist in resolving ticketing and reservation-related issues

Required Skills & Experience

GDS Knowledge Requirements

Candidates should be confident in at least one or more of the following systems:

• Amadeus
• Galileo / Travelport
• Sabre

Candidates Should Be Able To:

• Price itineraries
• Issue tickets
• Handle ticket reissues and rerouting
• Process refunds
• Issue and refund EMDs
• Manage queues and resolve PNR issues

Practical Airfare & Ticketing Experience

Applicants should possess hands-on working knowledge in:

• Understanding airline penalties and tax changes
• Cabin upgrades and downgrades
• Airline rerouting procedures
• Basic fare rule checks
• Avoiding ADM-related ticketing mistakes
• Airline ticketing quality assurance

Leadership Requirements

Senior Leadership Responsibilities

• Guide and mentor junior airline ticketing staff
• Ensure ticketing accuracy before final processing
• Train staff on GDS systems and best practices
• Maintain operational standards across the ticketing team
• Support workflow efficiency and issue resolution

Benefits & Perks

Global Travel Systems offers attractive employee benefits including:

• World-class salary package
• European working hours
• Excellent team culture
• Strong career growth opportunities
• Premium professional work environment
• Exposure to international travel operations

Job Location

Global Travel Systems (Pvt) Ltd
Colombo, Sri Lanka

How to Apply

Interested candidates should email their updated CV with the subject line:

“Senior Team Leader – Airfares & Ticketing”

Applications should be sent to:

Email: careers@globaltravelsystems.com

FAQs

What position is available at Global Travel Systems?

The company is hiring for the role of Senior Team Leader – Airfares & Ticketing.

What GDS systems should candidates know?

Candidates should have experience with Amadeus, Galileo/Travelport, or Sabre.

Is prior airline ticketing experience required?

Yes. Applicants should have practical airfare and ticketing experience including reissues, refunds, fare rules, and PNR management.

What leadership responsibilities are included in this role?

The role includes guiding junior ticketing staff, maintaining operational standards, and ensuring ticketing accuracy.

Where is the job located?

The position is based in Colombo, Sri Lanka.