Contact Centre Representative – DFCC Bank

Contact Centre Representative – DFCC Bank

Job Overview

Job Title: Contact Centre Representative (Fixed Term Contract)
Department: Contact Centre Department
Company: DFCC Bank
Job Type: Fixed Term Contract
Industry: Banking / Customer Service
Location: Colombo, Sri Lanka

About the Company

DFCC Bank is one of Sri Lanka’s leading commercial banks, recognized for innovation, customer-focused banking services, and a strong workplace culture.

The bank is currently looking for energetic and customer-oriented individuals to join its Contact Centre Department as Contact Centre Representatives.

Job Description

The Contact Centre Representative will be responsible for handling customer inquiries, promoting banking products and services, supporting customer satisfaction initiatives, and delivering excellent customer service over the phone.

This opportunity is ideal for young candidates seeking to build a career in banking, customer relations, and communication services.

Key Responsibilities

• Inform customers about the bank’s products and services
• Cross-sell banking products and services via telephone
• Listen to customer queries and resolve issues effectively
• Assist in conducting customer satisfaction surveys
• Handle customer complaints professionally
• Deliver high-quality customer service experiences
• Maintain positive customer relationships

Candidate Requirements

Applicants should ideally:

• Be below 25 years of age
• Possess strong communication skills in:
  • English
  • Tamil (definite advantage)
• Have excellent interpersonal skills
• Possess strong problem-solving abilities
• Be motivated to provide excellent customer service
• Be flexible with working hours

Ideal Candidate Profile

This role is suitable for:

• School leavers and young professionals
• Customer service enthusiasts
• Banking and finance career starters
• Contact centre and call centre candidates
• Candidates fluent in Tamil and English

Salary and Benefits

• Attractive remuneration package
• Opportunity to work in a leading commercial bank
• Professional corporate work environment
• Banking industry exposure
• Career growth opportunities

How to Apply

Interested applicants should submit their application by completing the application form through the advertisement link on or before:

📅 Closing Date: June 14, 2026

Only shortlisted candidates will be contacted.

Company Address

Chief Human Resource Officer
DFCC Bank
73/5, Galle Road,
Colombo 03, Sri Lanka