Receptionist

Receptionist – Browns Group of Companies

Job Overview

Browns Group is seeking a professional and customer-oriented Receptionist to join its dynamic team. The successful candidate will be responsible for welcoming and assisting visitors, handling enquiries, maintaining visitor records and supporting smooth front-office operations.

This is an excellent opportunity for a well-organized individual with strong communication skills and a customer-focused approach to build a career with one of Sri Lanka’s leading diversified business groups.

Position Details

Job Title: Receptionist
Company: Browns Group of Companies / Brown & Company PLC
Job Location: Colombo District, Sri Lanka
Employment Type: Full-time
Job Categories: Customer Service & BPO, HR & Administration, Private Jobs

Company Overview

Browns Group is one of Sri Lanka’s leading diversified conglomerates, with operations spanning several key sectors including automotive, power generation, agriculture, pharmaceuticals, investments, marine, manufacturing, plantations, travel and leisure. The Group has a long-standing heritage in Sri Lanka and operates a diverse portfolio of businesses.

Qualifications & Experience

• Diploma or Higher Diploma in a relevant field.
• Minimum 1+ years of experience in a similar role.
• Good understanding of business systems and system fundamentals.
• Excellent communication and interpersonal skills.
• Strong customer-oriented approach and ability to interact professionally with customers and visitors.
• Ability to multitask and work effectively while adhering to deadlines.
• Fluency in spoken and written English.
• Good organizational and administrative skills.

Key Responsibilities

• Welcome, greet and direct visitors appropriately.
• Notify relevant company personnel when visitors arrive.
• Answer or refer visitor enquiries to the appropriate departments or employees.
• Maintain employee and department directories to assist visitors.
• Maintain accurate customer relationship management records by entering and updating client information and enquiries.
• Follow visitor security procedures, maintain logbooks and issue visitor badges.
• Maintain records of customer enquiries and complaints and ensure proper follow-up.
• Support continuity among work teams by documenting and communicating important actions, irregularities and ongoing requirements.
• Provide professional assistance to visitors and customers.
• Contribute to overall team efforts and complete related duties as required.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional and pleasant personality.
• Ability to interact confidently with customers, visitors and employees.
• Good organizational and record-keeping skills.
• Ability to multitask and prioritize responsibilities.
• Good understanding of business systems and basic system fundamentals.
• Ability to work under pressure and meet deadlines.
• Fluency in English.
• Professionalism and attention to detail.

Salary & Benefits

• Full-time employment opportunity.
• Opportunity to work with a leading diversified Sri Lankan business group.
• Exposure to customer service, front-office operations and corporate administration.
• Career development opportunities within the Browns Group.

How to Apply

Interested candidates should forward their CV within 7 days of the advertisement.

Email: careers@brownsgroup.com

Important Notes

• Minimum 1+ years of relevant experience is required.
• A Diploma or Higher Diploma is required.
• Candidates should have excellent communication and customer service skills.
• Fluency in spoken and written English is essential.
• Candidates should be able to multitask and adhere to deadlines.
• The position is based in Colombo District, Sri Lanka.