IT Technician

IT Technician – Nawaloka Hospitals PLC

Job Overview

Job Title: IT Technician
Company: Nawaloka Hospitals PLC
Job Category: IT & Software, Engineering & Technical, Healthcare & Nursing, Private Jobs
Job Location: Colombo, Sri Lanka
Work Location: Nawaloka Hospitals, Colombo
Employment Type: Full-time

Nawaloka Hospitals PLC is seeking a skilled and responsible IT Technician to provide day-to-day technical support for computer systems, hardware, software, networks and IT equipment within the hospital environment.

Position Details

Position: IT Technician
Industry: Healthcare / Information Technology
Job Location: Colombo, Sri Lanka

Company Overview

Nawaloka Hospitals PLC is a healthcare organization in Sri Lanka. The IT Technician will support the hospital’s IT infrastructure and users while helping ensure the smooth operation of IT services.

Qualifications & Experience

• Diploma, Higher Diploma or professional qualification in:
  • Information Technology
  • Computer Hardware
  • Networking
  • Or a related field
• Good knowledge of computer hardware, operating systems and software installation.
• Knowledge of LAN/WAN, TCP/IP, Wi-Fi and basic network troubleshooting.
• Ability to troubleshoot desktops, laptops, printers, scanners and other IT equipment.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of IT security, antivirus, user accounts and access controls.
• Strong problem-solving, communication and customer-service skills.
• Ability to work effectively under pressure and respond promptly to technical issues.
• Previous experience in IT support, helpdesk or technical support will be an advantage.
• Experience in the healthcare industry will be an added advantage.

Key Responsibilities

• Provide day-to-day technical support for computers, printers, scanners and other IT equipment.
• Install, configure, maintain and troubleshoot hardware and software.
• Diagnose and resolve LAN/WAN, Wi-Fi, TCP/IP and basic network connectivity issues.
• Support Windows operating systems and Microsoft Office applications.
• Assist users with system, application and access-related issues.
• Perform routine preventive maintenance on IT equipment.
• Maintain records of IT assets, repairs and technical support activities.
• Escalate complex technical issues to the relevant IT team when required.
• Follow IT security policies and maintain the confidentiality of hospital and patient information.

Required Skills

• Computer hardware troubleshooting.
• Windows operating system knowledge.
• Microsoft Office knowledge.
• LAN/WAN and basic networking skills.
• TCP/IP and Wi-Fi troubleshooting.
• Printer and scanner troubleshooting.
• Software installation and configuration.
• Basic IT security and access control knowledge.
• Strong problem-solving skills.
• Good communication and customer-service skills.
• Ability to work under pressure and respond promptly to technical issues.

Salary & Benefits

The advertisement does not specify a salary or benefits package.

How to Apply

Interested candidates should send their CV by email.

Email: recruitment@nawaloka.com

Please mention “IT Technician” in the email subject line.

Important Notes

• A qualification in IT, Computer Hardware, Networking or a related field is required.
• Previous IT support, helpdesk or technical support experience will be an advantage.
• Healthcare industry experience will be an added advantage.
• Candidates will be expected to maintain the confidentiality of hospital and patient information.