Job Overview
Quess Corp Lanka (Private) Limited is recruiting a Guest Relations Officer (Guest Relations Associate) in Colombo. This role suits candidates with a passion for hospitality and guest service who enjoy making guests feel welcome and valued, and who have experience in a reputed 5-star hotel.
Position Details
- Job Title: Guest Relations Officer
- Company: Quess Corp Lanka (Private) Limited
- Job Location: Colombo, Sri Lanka (Colombo 1)
- Employment Type: Full Time, Permanent
- Work Mode: Onsite
- Experience: Minimum 1 year in a reputed 5-star hotel
- Closing Date: 06 November 2026
Organization Overview
Quess Corp Lanka (Private) Limited is part of the Quess group, a leading business services and staffing provider. In Sri Lanka, the company provides workforce management, recruitment and outsourcing services to clients across industries including hospitality.
Qualifications & Experience
- A minimum of 1 year of experience in a reputed 5-star hotel
Key Responsibilities
- Welcome and assist guests, ensuring they feel valued throughout their stay or visit
- Handle guest requests, inquiries and feedback professionally
- Support a positive guest experience in line with 5-star service standards
Required Skills
- Excellent communication and interpersonal skills
- Pleasant personality with a passion for guest service
- Professional grooming and a positive attitude
Salary & Benefits
A competitive salary package will be offered based on experience.
How to Apply
If you are interested in this position, please send your resume to guwani.tharanga@quesslanka.com with “Guest Relations Officer” in the subject line.
Important Notes
- Applications close on 06 November 2026.
- Experience in a 5-star hotel is required.
- Only shortlisted candidates will be contacted.