

DFCC Bank
Front Desk Officer – DFCC Bank
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- Full Time
- Colombo, Sri Lanka
- Negotiable LKR / Month

DFCC Bank
Front Desk Officer – DFCC Bank
Job Overview
Job Title: Front Desk Officer
Company: DFCC Bank PLC
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Department: Service Experience
Application Deadline: Within 7 Days of the Advertisement Date
DFCC Bank PLC is seeking an enthusiastic and customer-focused Front Desk Officer to join its Service Experience team. This role is ideal for individuals with excellent communication skills, a professional appearance, and a passion for delivering exceptional customer service. The successful candidate will play a vital role in creating a positive first impression for customers and visitors while supporting front office operations.
Position Details
Position: Front Desk Officer
Company: DFCC Bank PLC
Department: Service Experience
Location: Colombo District, Sri Lanka
Employment Type: Full-Time
The Front Desk Officer will be responsible for managing customer interactions, handling inquiries, supporting front desk administration, and ensuring a high-quality service experience for visitors and stakeholders.
Company Overview
DFCC Bank PLC is one of Sri Lanka’s leading commercial banks, renowned for its innovation, customer-centric approach, and commitment to excellence. With a strong presence across the country, DFCC Bank provides a comprehensive range of banking and financial services to individuals, businesses, and corporate clients.
Recognized as a Great Place to Work, DFCC Bank offers employees opportunities for professional growth, continuous learning, and career advancement within a dynamic and inclusive workplace.
Qualifications & Experience
Applicants should possess:
- Excellent communication and interpersonal skills.
- Pleasant personality with a professional appearance.
- Strong customer service orientation and positive attitude.
- Ability to manage multiple tasks in a fast-paced environment.
- Good knowledge of Microsoft Office applications.
- Strong organizational and coordination skills.
- Ability to interact professionally with customers, visitors, and stakeholders.
- Previous experience in customer service, reception, hospitality, or front office operations will be an added advantage.
Key Responsibilities
- Welcome and assist customers and visitors in a professional manner.
- Manage customer inquiries and direct visitors appropriately.
- Handle incoming telephone calls while maintaining communication standards.
- Support front desk administration and coordination activities.
- Assist with visitor management and customer guidance.
- Provide ushering support for meetings, events, and corporate functions.
- Ensure a high standard of customer experience at all times.
- Maintain professionalism and represent the bank positively to all stakeholders.
Required Skills
- Customer Service Excellence.
- Front Office Operations.
- Reception and Visitor Management.
- Communication and Interpersonal Skills.
- Telephone Handling and Call Management.
- Microsoft Office Applications.
- Time Management.
- Administrative Support.
- Multitasking and Organizational Skills.
- Professional Etiquette.
- Problem-Solving Abilities.
- Teamwork and Collaboration.
Salary & Benefits
DFCC Bank offers:
- Competitive remuneration package.
- Opportunity to work with one of Sri Lanka’s leading commercial banks.
- Professional development and career advancement opportunities.
- Inclusive and diverse work environment.
- Employee-focused workplace culture.
- Exposure to corporate banking operations and customer relationship management.
- Opportunity to build a long-term career in the banking industry.
How to Apply
Interested candidates should submit:
- Updated Curriculum Vitae (CV)
Applications should be emailed to:
Email: recruit@dfccbank.com
Please mention “Front Desk Officer” in the email subject line.
Applications should be submitted within 7 days of this advertisement.
Chief Human Resources Officer
DFCC Bank PLC
73/5, Galle Road
Colombo 03
Sri Lanka
Telephone: 0112 350 000
Website: www.dfcc.lk
Important Notes
- The position is based in Colombo District, Sri Lanka.
- Prior experience in customer service, hospitality, reception, or front office operations will be advantageous.
- Strong communication and interpersonal skills are essential.
- DFCC Bank is an equal opportunity employer committed to diversity and inclusion.
- Recruitment is based solely on merit and competency.
- Any form of canvassing will result in disqualification.
- Only shortlisted candidates will be contacted for further recruitment processes.
Ready to apply?
Front Desk Officer – DFCC Bank
⏰ Deadline: June 15, 2026
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