Front Desk Officer – DFCC Bank

Front Desk Officer – DFCC Bank

Job Overview

Job Title: Front Desk Officer
Company: DFCC Bank PLC
Location: Colombo District, Sri Lanka
Job Type: Full-Time
Department: Service Experience
Application Deadline: Within 7 Days of the Advertisement Date

DFCC Bank PLC is seeking an enthusiastic and customer-focused Front Desk Officer to join its Service Experience team. This role is ideal for individuals with excellent communication skills, a professional appearance, and a passion for delivering exceptional customer service. The successful candidate will play a vital role in creating a positive first impression for customers and visitors while supporting front office operations.

Position Details

Position: Front Desk Officer
Company: DFCC Bank PLC
Department: Service Experience
Location: Colombo District, Sri Lanka
Employment Type: Full-Time

The Front Desk Officer will be responsible for managing customer interactions, handling inquiries, supporting front desk administration, and ensuring a high-quality service experience for visitors and stakeholders.

Company Overview

DFCC Bank PLC is one of Sri Lanka’s leading commercial banks, renowned for its innovation, customer-centric approach, and commitment to excellence. With a strong presence across the country, DFCC Bank provides a comprehensive range of banking and financial services to individuals, businesses, and corporate clients.

Recognized as a Great Place to Work, DFCC Bank offers employees opportunities for professional growth, continuous learning, and career advancement within a dynamic and inclusive workplace.

Qualifications & Experience

Applicants should possess:

• Excellent communication and interpersonal skills.
• Pleasant personality with a professional appearance.
• Strong customer service orientation and positive attitude.
• Ability to manage multiple tasks in a fast-paced environment.
• Good knowledge of Microsoft Office applications.
• Strong organizational and coordination skills.
• Ability to interact professionally with customers, visitors, and stakeholders.
• Previous experience in customer service, reception, hospitality, or front office operations will be an added advantage.

Key Responsibilities

• Welcome and assist customers and visitors in a professional manner.
• Manage customer inquiries and direct visitors appropriately.
• Handle incoming telephone calls while maintaining communication standards.
• Support front desk administration and coordination activities.
• Assist with visitor management and customer guidance.
• Provide ushering support for meetings, events, and corporate functions.
• Ensure a high standard of customer experience at all times.
• Maintain professionalism and represent the bank positively to all stakeholders.

Required Skills

• Customer Service Excellence.
• Front Office Operations.
• Reception and Visitor Management.
• Communication and Interpersonal Skills.
• Telephone Handling and Call Management.
• Microsoft Office Applications.
• Time Management.
• Administrative Support.
• Multitasking and Organizational Skills.
• Professional Etiquette.
• Problem-Solving Abilities.
• Teamwork and Collaboration.

Salary & Benefits

DFCC Bank offers:

• Competitive remuneration package.
• Opportunity to work with one of Sri Lanka’s leading commercial banks.
• Professional development and career advancement opportunities.
• Inclusive and diverse work environment.
• Employee-focused workplace culture.
• Exposure to corporate banking operations and customer relationship management.
• Opportunity to build a long-term career in the banking industry.

How to Apply

Interested candidates should submit:

• Updated Curriculum Vitae (CV)

Applications should be emailed to:

Email: recruit@dfccbank.com

Please mention “Front Desk Officer” in the email subject line.

Applications should be submitted within 7 days of this advertisement.

Chief Human Resources Officer
DFCC Bank PLC
73/5, Galle Road
Colombo 03
Sri Lanka

Telephone: 0112 350 000
Website: www.dfcc.lk

Important Notes

• The position is based in Colombo District, Sri Lanka.
• Prior experience in customer service, hospitality, reception, or front office operations will be advantageous.
• Strong communication and interpersonal skills are essential.
• DFCC Bank is an equal opportunity employer committed to diversity and inclusion.
• Recruitment is based solely on merit and competency.
• Any form of canvassing will result in disqualification.
• Only shortlisted candidates will be contacted for further recruitment processes.