Associate Call Centre

Job Overview

Softlogic Life Insurance PLC is looking for an enthusiastic, customer-oriented professional to join their dynamic team as an Associate – Call Centre in Colombo. This role offers an ideal path for those seeking to start a career at “A great place to work” within a record-breaking corporate team.

Position Details

• Job Title: Associate – Call Centre

• Company Name: Softlogic Life Insurance PLC

• Job Location: Colombo, Sri Lanka

• Job Category: Customer Service & BPO, Banking & Insurance, Private Jobs, A/L Qualified Jobs

Company Overview

Softlogic Life Insurance PLC is a licensed life insurer operating under the regulation of the Insurance Regulatory Commission of Sri Lanka (IRCSL). Voted as a “Great Place to Work” legend, the company provides a vibrant atmosphere that drives high performance and long-term professional development.

Qualifications & Experience

• Successful completion of G.C.E. A/Ls with good results.

• Sound knowledge of MS Office applications.

• Excellent communication skills in English are mandatory.

• Communication skills in Tamil will be considered an added advantage.

• Willingness and ability to work on a night shift basis, including weekends.

• School leavers who are eager to kick-start their careers are highly welcome to apply.

Key Responsibilities

• Handle all incoming and outgoing calls related to Life and Health Insurance inquiries.

• Follow up on customer calls and respond to emails promptly and professionally.

• Manage and resolve customer complaints effectively, ensuring a positive service experience.

• Maintain a strong ongoing relationship with clients and coordinate with other internal departments when necessary.

Required Skills

• Call Center Operations & Phone Etiquette

• Customer Service & Complaint Resolution

• Written & Verbal Communication (English & Tamil)

• Email Correspondence & Coordination

• Proficiency in MS Office

Salary & Benefits

• Competitive entry-level industry remuneration.

• Unparalleled learning and growth exposure inside a top-rated, award-winning company culture.

• Fast-track career enhancement pathways in customer operations.

How to Apply

Forward your updated CV directly to careers@softlogiclife.lk. Please mention the position name along with your preferred location in the email subject line when submitting your application.

Important Notes

• All profiles will be processed in accordance with the organization’s privacy standards.

• Only candidates shortlisted for the role will receive responses for the final interview selection.