Assistant Manager (Financial Services) – Infomate (Pvt) Ltd

Job Responsibilities

• Lead and manage end‑to‑end BPO finance operations (AP/AR/R2R) while ensuring all outsourced processes adhere to Infomate’s transition procedure and delivery standards.
• Develop, monitor, and drive KPIs/SLA performance, ensuring operational quality, productivity, and continual improvement.
• Own client relationship management through proactive communication, negotiation, issue resolution, performance discussions, and process governance.
• Provide strong people leadership through coaching, developing, and optimizing team performance to meet delivery expectations.
• Drive process improvements and operational excellence by identifying gaps, conducting root cause analysis, and implementing efficiency initiatives.

Person Specifications

• 6+ years relevant work experience in Finance and Accounting with minimum 2 years of experience in the BPO sector
• Completed a relevant degree program or a professional qualification in Finance/ Accounting
• Strong verbal and written communication skills, Leadership and Interpersonal Skills
• Good knowledge and experience in Advanced Excel with analytical skills
• Willingness to work for the Australian Time (4.30am to 1.00pm) and Calendar