Junior Reservations Executive

Junior Reservations Executive – Intrepid

Job Overview

Job Title: Junior Reservations Executive
Organization: Intrepid Travel
Job Location: Colombo, Sri Lanka
Employment Type: Permanent, Full-Time
Job Category: Hotel & Tourism, Customer Service & BPO, Private Jobs

Intrepid Travel is seeking a Junior Reservations Executive to join its Colombo team. The role involves coordinating accommodation, transport and activity bookings for Sri Lanka trips, managing reservations and cancellations, working with local suppliers and supporting the Reservations team to ensure trips run smoothly.

Position Details

Position: Junior Reservations Executive
Organization: Intrepid Travel
Location: Colombo, Sri Lanka
Employment Type: Permanent, Full-Time
Work Arrangement: Office-based

The successful candidate will work closely with the Reservations Manager to coordinate bookings and ensure reservations are accurately recorded and budgeted. The role may require some flexibility in working hours due to its operational nature.

Company Overview

Intrepid Travel is a global travel company that focuses on creating and delivering travel experiences. With more than 35 years of experience, Intrepid Travel operates hundreds of trips across more than 100 countries and is a certified B Corp.

Qualifications & Experience

Candidates should ideally possess:

• 1–2 years of experience within the travel industry or a Destination Management Company (DMC).
• Hands-on experience in reservations, travel operations or a similar role.
• Understanding of availability, allotments and reservation processes.
• Good communication skills in English and local languages.
• Strong proficiency in Microsoft Office, particularly Word, Excel and Outlook.
• Excellent organizational skills.
• Strong attention to detail.
• Ability to collaborate, coordinate and build positive relationships with local suppliers.

Key Responsibilities

• Coordinate accommodation, transport and activity bookings across Sri Lanka trips.
• Confirm reservations and respond to booking-related queries.
• Help ensure everything is ready for trips to run smoothly.
• Collaborate with local suppliers.
• Monitor booking requests and cancellations.
• Ensure every reservation is accurately recorded and appropriately budgeted.
• Work with the Reservations team to find solutions when booking challenges arise.
• Maintain excellent operational standards.
• Coordinate last-minute hotel room requirements.
• Coordinate transport arrangements when required.
• Follow up with suppliers regarding booking confirmations.
• Support the creation of meaningful travel experiences for customers.

Required Skills

• Good understanding of travel reservations and operations.
• Knowledge of availability, allotments and reservation processes.
• Strong organizational and administrative skills.
• Excellent attention to detail.
• Good communication skills in English and local languages.
• Proficiency in Microsoft Word, Excel and Outlook.
• Strong coordination and collaboration skills.
• Ability to communicate effectively with local suppliers.
• Ability to handle booking changes, cancellations and last-minute requirements.
• Ability to work effectively in an operational and fast-paced environment.

Salary & Benefits

• Permanent, full-time employment.
• Office-based role in Colombo, Sri Lanka.
• Flexible work options such as working from home and working from anywhere for up to 4 weeks per year.
• Experience an Intrepid trip every year, including a free trip every year plus an extra week of leave.
• E-learning and professional development opportunities.
• Diverse global career opportunities.
• Access to an Employee Assistance Program providing 24/7 support and counselling.
• 20 hours of volunteer leave each year to support causes important to employees.
• Opportunity to work within a diverse global team and inclusive workplace culture.

How to Apply

Interested and suitably qualified candidates should submit their applications through the application button provided with this job post.

Application Method: Applications must be submitted through the company’s official recruitment website.

Important Notes

• This is a permanent, full-time position based at Intrepid Travel’s Colombo office.
• Some flexibility in working hours is expected due to the operational nature of the role.
• Candidates should ideally have 1–2 years of experience in the travel industry or a DMC.
• Hands-on reservations or travel operations experience is advantageous.
• Knowledge of availability, allotments and reservation processes is required.
• Good communication skills in English and local languages are expected.
• Strong proficiency in Microsoft Office, particularly Word, Excel and Outlook, is required.
• Excellent organizational skills and attention to detail are important for this role.
• The role involves regular coordination with local suppliers and the Reservations team.
• Intrepid Travel promotes a diverse and inclusive workplace and encourages applications from people of all backgrounds.