Call Center Coordinator

Call Center Coordinator – Marlbo Trading Company

Job Overview

Marlbo Trading Company is seeking a young and dynamic Call Center Coordinator to support its expansion programme and contribute to the development of global brands represented by the company as exclusive channel partner in Sri Lanka.

The company is a technology products provider based in Colombo 03, operating since 1989 in areas including measuring instruments, machinery and tools, energy-related products and safety solutions.

Job Title: Call Center Coordinator
Company: Marlbo Trading Company
Job Location: Colombo 03, Sri Lanka
Application Deadline: 30 September 2026

Position Details

• Support day-to-day marketing activities.
• Develop and maintain the customer database.
• Coordinate product promotions and marketing campaigns.
• Coordinate with sales divisions to regularly update the database.
• Organize seminars and workshops and obtain registration confirmations.
• Collaborate with team members to achieve targets.

Company Overview

Marlbo Trading Company is a leading company handling technological products and is situated in Colombo 03. The company has been operating since 1989 in the fields of measuring instruments, machinery and tools, energy-related products and safety solutions.

The company represents many world-renowned brands and serves customers from both the government and private sectors.

Qualifications & Experience

• G.C.E. O/L or A/L qualification.
• Minimum 2–3 years of experience.
• Should be eloquent in English and Sinhala for telephonic communication.
• Good knowledge of Microsoft packages and computer applications.
• Strong interpersonal skills.

Key Responsibilities

• Assist with daily marketing activities.
• Develop and maintain the customer database.
• Coordinate product promotions and campaigns.
• Regularly coordinate with the Sales Division to update customer data.
• Coordinate the organization of seminars and workshops.
• Obtain and maintain registration confirmations for events.
• Work collaboratively with team members to meet organizational targets.

Required Skills

• Strong English and Sinhala communication skills.
• Good telephone communication skills.
• Proficiency in Microsoft Office and computer applications.
• Strong interpersonal and customer communication skills.
• Good coordination and organizational abilities.
• Ability to work effectively with sales and marketing teams.
• Ability to manage multiple tasks and meet targets.

Salary & Benefits

• Remuneration package in line with industry standards.
• Career opportunity within a growing technology products and marketing environment.

How to Apply

Interested candidates should forward their CV along with the contact details of two non-related referees to:

Email: hr@marlbo.net

The post applied for should be clearly mentioned in the email subject line.

Application Deadline: On or before 30 September 2026.

Important Notes

• Job Location: Colombo 03, Sri Lanka.
• Experience Required: Minimum 2–3 years.
• G.C.E. O/L or A/L qualification is required.
• Fluency in English and Sinhala telephonic communication is required.
• Good knowledge of Microsoft packages and computer applications is expected.
• Strong interpersonal skills are essential.

Job Category: Customer Service & BPO; Sales & Marketing; Private Jobs