Product Services Specialist

Product Services Specialist – Intrepid

Job Overview

Job Title: Product Services Specialist
Organization: Intrepid Travel
Job Location: Colombo, Sri Lanka
Employment Type: Permanent, Full-Time
Work Arrangement: Hybrid
Job Category: Hotel & Tourism, Customer Service & BPO, Private Jobs

Intrepid Travel is seeking a Product Services Specialist to join its Colombo team. The role supports the management and maintenance of trip products, pricing, departures, trip notes and booking-related information across internal systems.

Position Details

Position: Product Services Specialist
Organization: Intrepid Travel
Location: Colombo, Sri Lanka
Employment Type: Permanent, Full-Time
Work Arrangement: Hybrid

The Product Services Specialist will play an important role in ensuring Intrepid’s trips are accurate, inspiring and ready to book by managing product information and providing administrative support to the Global Experiences team.

Company Overview

Intrepid Travel is a global travel company focused on creating and delivering travel experiences. With more than 35 years of experience, the company operates hundreds of trips across more than 100 countries and is a certified B Corp.

The Product Services team is responsible for ensuring that the information presented to travelers, including trip details and itineraries, is accurate and up to date.

Qualifications & Experience

Candidates should ideally possess:

• Experience working independently in a fast-paced administrative position.
• 2–3 years of experience in a similar travel industry role.
• Experience handling travel products or packages.
• Proficiency in Microsoft Office Suite.
• Familiarity with booking and content management systems.
• Ability to create and maintain process documents.
• Strong written and verbal communication skills.

Key Responsibilities

• Load trip products across relevant systems.
• Update trip departures and pricing.
• Maintain accurate trip notes.
• Provide administrative support to the Global Experiences team.
• Create and maintain trips within relevant systems.
• Ensure systems and trip information remain up to date.
• Work with Customer Service, Sales, DMC teams and suppliers to answer queries.
• Understand trip demand and assist with adding or removing trips.
• Support the accurate maintenance of product information.
• Contribute to ensuring trips are ready for travelers to discover and book.

Required Skills

• Strong administrative and organizational skills.
• Excellent attention to detail.
• Ability to work independently in a fast-paced environment.
• Good knowledge of travel products and packages.
• Proficiency in Microsoft Office applications.
• Familiarity with booking and content management systems.
• Strong written and verbal communication skills.
• Good collaboration and stakeholder management skills.
• Ability to manage multiple tasks and maintain accurate information.
• Ability to adapt to changing priorities and operational requirements.

Salary & Benefits

• Permanent, full-time employment.
• Hybrid working arrangement.
• Flexible work options, including opportunities to work from home and work from anywhere for up to 4 weeks per year.
• Experience Intrepid trip every year, with a free trip every year plus an extra week of leave.
• E-learning and professional development opportunities.
• Diverse global career opportunities.
• Access to an Employee Assistance Program offering 24/7 support and counselling.
• Support causes important to employees with 20 hours of volunteer leave each year.
• Opportunity to work within a diverse global team and inclusive workplace culture.

How to Apply

Interested and suitably qualified candidates should submit their applications through the application button provided with this job post.

Application Method: Applications must be submitted through the company’s official recruitment website.

Important Notes

• This is a permanent, full-time position.
• The position is based at Intrepid Travel’s Colombo office with a hybrid work arrangement.
• Candidates should ideally have 2–3 years of experience in a similar travel industry role.
• Experience handling travel products or packages is advantageous.
• Proficiency in Microsoft Office Suite and familiarity with booking/content management systems are expected.
• Strong written and verbal communication skills are required.
• The role involves working closely with Customer Service, Sales, DMC teams and suppliers.
• The position supports the management of trip products, departures, pricing, trip notes and related systems.
• Intrepid Travel promotes a diverse and inclusive working environment and encourages applications from people of all backgrounds.