Business Center Quality Control Supervisor

Business Center Quality Control Supervisor – Nawaloka Hospitals PLC

Job Overview

Nawaloka Hospitals PLC is seeking a skilled and detail-oriented Business Center Quality Control Supervisor to join its team. The successful candidate will be responsible for monitoring quality and accuracy, ensuring compliance with organizational standards, conducting audits and supporting continuous improvement initiatives within the Business Center.

Position Details

Job Title: Business Center Quality Control Supervisor
Company: Nawaloka Hospitals PLC
Job Location: Colombo, Sri Lanka
Employment Type: Full-time
Experience: 2–3 years in quality control, process monitoring or compliance
Job Category: Healthcare & Nursing, Management, Private Jobs

Company Overview

Nawaloka Hospitals PLC is one of Sri Lanka’s leading private healthcare institutions, providing a wide range of healthcare services while maintaining strong standards in patient care, operational efficiency and service quality.

Qualifications & Experience

• Bachelor’s Degree in Business Management, Quality Management or a related field.
• Minimum 2–3 years of experience in quality control, process monitoring or compliance within a business center or shared services environment.
• Experience in the healthcare sector will be an added advantage.
• Strong knowledge of quality management principles, tools and techniques.
• Experience in monitoring KPIs, conducting audits and preparing quality reports.
• Proficiency in Microsoft Office, especially Excel.
• Basic understanding of Hospital Information Systems (HIS) and business processes will be an advantage.

Key Responsibilities

• Monitor and evaluate the quality and accuracy of processes and outputs within the Business Center.
• Ensure compliance with organizational policies, procedures and quality standards.
• Conduct regular audits and reviews to identify gaps, risks and improvement opportunities.
• Analyze data and prepare quality performance reports with actionable insights.
• Collaborate with teams to implement corrective and preventive actions.
• Develop and maintain quality control checklists, SOPs and relevant documentation.
• Provide training and guidance to staff on quality standards and best practices.
• Support continuous improvement initiatives to enhance efficiency and service quality.
• Liaise with relevant departments to ensure alignment with quality objectives.
• Ensure all records and reports are accurately maintained in the Hospital Information System (HIS).
• Monitor quality-related KPIs and follow up on performance against established standards.
• Identify process weaknesses and recommend appropriate improvements.

Required Skills

• Strong knowledge of quality control and quality management practices.
• Excellent analytical and problem-solving skills.
• Strong decision-making abilities.
• Good knowledge of process monitoring and compliance.
• Proficiency in Microsoft Excel and other MS Office applications.
• Strong auditing and reporting skills.
• Excellent communication and interpersonal skills.
• High level of attention to detail and accuracy.
• Ability to work effectively as part of a team.
• Ability to work under pressure and meet deadlines.
• Good understanding of business processes and quality standards.
• Ability to prepare clear reports and provide actionable recommendations.
• Knowledge of Hospital Information Systems will be an advantage.

Salary & Benefits

Salary and benefits will be provided according to Nawaloka Hospitals PLC’s employment policies and based on the selected candidate’s qualifications and experience.

How to Apply

Interested candidates should send their updated CV to:

Email: recruitment@nawaloka.com

Please mention “BUSINESS CENTER QUALITY CONTROL SUPERVISOR” in the email subject line.

Important Notes

• This vacancy is for a Business Center Quality Control Supervisor at Nawaloka Hospitals PLC.
• Candidates should have a Bachelor’s Degree in Business Management, Quality Management or a related field.
• A minimum of 2–3 years of relevant experience in quality control, process monitoring or compliance is required.
• Healthcare experience will be an added advantage.
• Candidates should have strong knowledge of quality management principles, tools and techniques.
• Experience in KPI monitoring, auditing and quality reporting is important.
• Proficiency in Microsoft Excel is required.
• Knowledge of Hospital Information Systems (HIS) and business processes will be an advantage.
• The position is based in Colombo District, Sri Lanka.