Front Desk Officer

Front Desk Officer – DFCC Bank

Job Overview

DFCC Bank PLC is inviting applications for the position of Front Desk Officer – Service Experience. This is an excellent opportunity for customer-focused individuals who are passionate about delivering exceptional service and creating a positive first impression for customers and visitors. The successful candidate will be responsible for front desk operations, visitor management, and maintaining outstanding customer service standards at one of Sri Lanka’s leading commercial banks.

Position Details

Job Title: Front Desk Officer – Service Experience

Company: DFCC Bank PLC

Job Location: Colombo District, Sri Lanka

Employment Type: Full Time

Industry: Banking & Financial Services

Experience: Prior experience in customer service, reception, hospitality, or front office operations is an added advantage

Education: Not Specifically Mentioned

Application Deadline: Within 7 days from the date of the advertisement

Job Category:

• Banking & Insurance
• Customer Service & BPO
• HR & Administration
• Private Jobs

Company Overview

DFCC Bank PLC is one of Sri Lanka’s leading licensed commercial banks, recognized for its innovative banking solutions, customer-centric culture, and commitment to excellence. Certified as a Great Place to Work®, DFCC Bank provides employees with a professional, inclusive, and rewarding work environment while delivering exceptional financial services to customers across the country.

Qualifications & Experience

• Excellent communication and interpersonal skills.
• Pleasant personality with a professional appearance.
• Strong customer service orientation and a positive attitude.
• Ability to handle multiple tasks in a fast-paced environment.
• Good knowledge of Microsoft Office applications.
• Previous experience in customer service, reception, hospitality, or front office operations will be an added advantage.
• Ability to maintain professionalism while interacting with customers and visitors.

Key Responsibilities

• Welcome and assist customers and visitors in a professional and courteous manner.
• Manage customer inquiries and direct visitors to the appropriate departments.
• Handle incoming telephone calls while maintaining high communication standards.
• Support front desk administration and coordination activities.
• Assist with visitor management and customer guidance.
• Provide ushering support during meetings, corporate events, and other official functions.
• Ensure a consistently high standard of customer service and visitor experience.

Required Skills

• Excellent verbal and written communication skills.
• Outstanding interpersonal and customer relationship skills.
• Strong organizational and multitasking abilities.
• Professional telephone etiquette.
• Good working knowledge of Microsoft Office applications.
• Ability to remain calm and professional under pressure.
• Positive attitude with a customer-first mindset.
• Strong teamwork and coordination skills.

Salary & Benefits

• Attractive remuneration package based on qualifications and experience.
• Opportunity to work with one of Sri Lanka’s leading commercial banks.
• Professional and inclusive working environment.
• Career development and training opportunities.
• Exposure to modern banking operations and customer service practices.
• Performance-based career growth opportunities.

How to Apply

Interested candidates should send their updated CV or the completed DFCC Bank application form via email.

Email: recruit@dfccbank.com

Please mention the position applied for in the subject line of your email.

Postal Address:

Chief Human Resources Officer
DFCC Bank PLC
73/5, Galle Road
Colombo 03
Sri Lanka

Important Notes

• Applications should be submitted within 7 days of the advertisement.
• Only shortlisted candidates will be contacted for the recruitment process.
• DFCC Bank PLC is an equal opportunity employer committed to promoting an inclusive and diverse workplace.
• Recruitment is based solely on merit and competency.
• Any form of canvassing will result in disqualification.