Customer Service Officer

Customer Service Officer – Citizens Development Business Finance PLC

Job Overview

Citizens Development Business Finance PLC (CDB) is seeking a dynamic and result-oriented individual for the position of Customer Service Officer. The ideal candidate should possess excellent communication skills, a positive attitude, customer service orientation and the ability to work independently in a challenging environment.

Job Title: Customer Service Officer
Company: Citizens Development Business Finance PLC (CDB)
Job Location: Colombo, Sri Lanka
Job Type: Full-Time
Job Category: Customer Service & BPO, Banking & Insurance, Private Jobs

Position Details

Position: Customer Service Officer

The Customer Service Officer will provide services to existing customers, support deposit and savings-related activities, contribute to customer acquisition and accurately handle cash and assigned instructions.

Location: Colombo, Sri Lanka

Company Overview

Citizens Development Business Finance PLC (CDB) is a licensed financial institution in Sri Lanka providing a range of financial services through its network of outlets across the country.

CDB’s Head Office is located at No. 123, Orabipasha Mawatha, Colombo 10.

Qualifications & Experience

• Candidates should be between 19 and 22 years of age.
• Minimum of 3 passes at the G.C.E. Advanced Level examination.
• Minimum of C passes for English and Mathematics at the G.C.E. Ordinary Level examination.
• School leavers with a positive attitude are encouraged to apply.
• Previous experience is not specifically stated as mandatory in the advertisement.
• Participation in sports or extracurricular activities will be given due recognition.

Key Responsibilities

• Provide required services to existing customers according to expected standards.
• Assist customers in completing deposit and savings documents.
• Ensure all customer documents are accurate and properly provided to the branch.
• Coordinate with relevant divisions at the Head Office regarding savings and deposit functions.
• Create business awareness to attract new customers.
• Accurately handle cash.
• Work according to instructions and established procedures.
• Support customer service and branch-level activities as required.
• Maintain professional relationships with customers and contribute to a positive customer experience.

Required Skills

• Excellent communication skills.
• Strong customer service orientation.
• Ability to work independently.
• Positive and can-do attitude.
• Ability to make comprehensive decisions based on relevant information.
• Ability to work effectively as part of a team.
• Determination and willingness to perform in a challenging environment.
• Good attention to detail when handling customer documents and cash.
• Participation in sports or extracurricular activities will be an added consideration.

Salary & Benefits

• Attractive remuneration package with incentive-based rewards.
• On-the-job training and career guidance.
• Opportunity to develop and grow within a fast-growing financial services company.
• Rewards and remuneration will be commensurate with qualifications, competencies and ability.

How to Apply

Interested candidates should email their CV together with the contact details of two non-related referees.

Candidates should indicate the position applied for and preferred location in the subject line of the email.

Email: careers@cdb.lk

Important Notes

• Job Location: Colombo, Sri Lanka
• Organization: Citizens Development Business Finance PLC (CDB)
• Position: Customer Service Officer
• Job Category: Customer Service & BPO, Banking & Insurance, Private Jobs
• Age requirement: 19–22 years.
• Minimum 3 passes at G.C.E. A/L are required.
• Minimum C passes for English and Mathematics at G.C.E. O/L are required.
• School leavers with a positive attitude are encouraged to apply.
• Sports and extracurricular activities will be given due recognition.
• Candidates should have excellent communication and customer service skills.
• The role involves handling cash and customer documentation.
• Candidates should provide contact details of two non-related referees with their CV.
• Candidates should mention the position applied for and preferred location in the email subject line.
• Application Email: careers@cdb.lk