Assistant Customer Service (Female)

Assistant Customer Service (Female) – Transco Cargo ( Pvt) Ltd

Job Overview

Transco Cargo (Pvt) Ltd, the Sri Lankan counterpart of Transco Cargo Australia (Pty) Ltd, is seeking a motivated and result-oriented Assistant Customer Service – Female to join its team.

The role focuses on providing customer support for shipments, coordinating delivery updates, maintaining customer relationships, and handling shipping-related documentation and inquiries.

Job Title: Assistant Customer Service – Female
Company: Transco Cargo (Pvt) Ltd
Job Location: Nugegoda, Colombo, Sri Lanka
Experience: 1–2 years
Application Period: Within 7 days of the advertisement

Position Details

• Provide customer service and support for shipment-related inquiries.
• Coordinate shipment updates and proactively track delivery milestones.
• Maintain strong customer relationships through timely and accurate communication.
• Assist with outstanding statements and shipping documentation.
• Maintain accurate records of customer communications, updates and follow-ups.

Company Overview

Transco Cargo (Pvt) Ltd is the Sri Lankan counterpart of Transco Cargo Australia (Pty) Ltd, a freight forwarding and turnkey logistics provider headquartered in Melbourne, Australia.

The company provides logistics and freight-related services and is seeking motivated candidates to support its customer service operations.

Qualifications & Experience

• 1–2 years of experience in customer service.
• Experience in logistics or freight forwarding will be preferred.
• Female candidates only, as specified in the advertisement.
• Strong verbal and written English communication skills.
• High proficiency in Microsoft Office applications.
• Ability to handle multiple tasks efficiently and professionally.

Key Responsibilities

• Provide excellent customer service and prompt support for all shipment-related inquiries.
• Coordinate shipment updates and proactively monitor delivery milestones.
• Maintain timely and accurate communication with customers at all stages.
• Assist with outstanding statements and shipping documentation.
• Handle and resolve customer queries.
• Maintain accurate records of customer communications, shipment updates and follow-ups.
• Support smooth customer service operations related to freight and logistics activities.

Required Skills

• Customer service skills.
• Strong English communication skills.
• Microsoft Office proficiency.
• Logistics and freight forwarding knowledge will be an advantage.
• Good organizational and record-keeping skills.
• Ability to multitask effectively.
• Professional approach to customer handling and communication.
• Attention to detail and follow-up skills.

Salary & Benefits

• Salary and benefits are not specified in the advertisement.
• The position offers an opportunity to develop experience in customer service, logistics and freight forwarding.

How to Apply

Send your CV with the job title in the subject heading along with the contact details of two non-related referees to:

Email: careers@transcocargo.lk

Application Deadline: Within 7 days of the advertisement.

Postal Address:
Transco Cargo (Pvt) Ltd
2nd Floor, No. 162, Nawala Road
Nugegoda

Important Notes

• Job Location: Nugegoda, Colombo, Sri Lanka.
• Position: Assistant Customer Service – Female.
• Experience Required: 1–2 years in customer service.
• Experience in logistics or freight forwarding is preferred.
• Female candidates only, as stated in the advertisement.
• Strong English communication and Microsoft Office skills are required.
• Candidates should be able to handle multiple tasks efficiently and professionally.

Job Category: Customer Service & BPO; Hotel & Tourism; Private Jobs