Senior Banking Officer | Associate

Job Overview

Seylan Bank PLC is seeking applications for the position of Senior Banking Officer / Senior Banking Associate – Retail Recoveries. The role focuses on retail loan recoveries, customer engagement, settlement negotiations, legal case follow-up, and coordination with internal and outsourced recovery teams.

Job Category: Banking & Insurance, Private Jobs
Job Location: Colombo, Sri Lanka
Employment Type: Full-Time

Position Details

Position: Senior Banking Officer / Senior Banking Associate – Retail Recoveries
Company: Seylan Bank PLC
Department: Retail Recoveries
Location: Colombo, Sri Lanka

Company Overview

Seylan Bank PLC is a leading private commercial bank in Sri Lanka, providing a range of retail and corporate banking services. The bank places emphasis on customer relationships, responsible banking and strengthening its recovery operations.

Qualifications & Experience

• Minimum 2–5 years of experience in a bank or financial institution with exposure to recoveries.
• Full or part qualification in Banking from IBSL or another relevant qualification from a recognized professional body.
• Experience in retail loan recoveries and customer settlement processes will be an advantage.
• Must possess a motorbike and a valid riding licence.

Key Responsibilities

• Conduct field visits and meetings with customers to secure settlement plans related to housing loans and personal loans, particularly for non-contactable customers or cases requiring physical engagement.
• Engage potential buyers for bank-acquired properties and support the disposal process, including negotiation and coordination.
• Maintain regular communication with customers regarding overdue payments and settlement obligations.
• Liaise with NPA clients and branches to follow up on settlement plans, rescheduling proposals and recovery clinics.
• Conduct individual client visits to negotiate and finalize settlements.
• Monitor and ensure timely follow-up on settlement plans for legal cases already filed.
• Coordinate with the Legal Unit to monitor and follow up on legal cases for proactive recovery outcomes.
• Liaise with outsourced lawyers and manage case progress.
• Transfer retail recovery files for legal action where required.
• Coordinate with outsourced recovery agents for address tracing, debtor whereabouts and assignment of files.
• Issue and serve Letters of Demand when necessary.

Required Skills

• Excellent customer service and relationship management skills.
• Strong negotiation skills.
• Effective time management skills.
• Ability to work independently.
• Strong communication and interpersonal skills.
• Ability to handle recovery-related customer interactions professionally.
• Willingness to conduct field visits and engage directly with customers.
• A proactive approach and strong focus on achieving recovery outcomes.

Salary & Benefits

• Salary and benefits will be provided according to Seylan Bank PLC’s applicable remuneration structure.
• The role provides an opportunity to develop experience in retail recoveries, customer relationship management, legal recovery coordination and settlement negotiations.

How to Apply

Interested candidates who meet the above criteria should email their CV along with a recent photograph to:

careers@seylan.lk

Applications should be submitted within 7 days of the advertisement.

Important Notes

• Only shortlisted candidates will be contacted by Seylan Bank HR.
• Candidates must possess a motorbike and valid riding licence.
• The successful candidate should be willing to undertake field visits and work independently in recovery-related activities.
• Candidates should have a strong focus and determination towards recovery performance.