Call Center cum Admin Assistant

Call Center cum Admin Assistant – Elcardo Industries (Pvt) Ltd

Job Overview

Elcardo Industries (Pvt) Ltd is seeking applications for the position of Call Center cum Admin Assistant – Negombo. The role involves handling incoming customer calls, providing accurate product information, maintaining customer records, supporting administrative activities and assisting sales and service teams with day-to-day office work.

Job Category: Customer Service & BPO, HR & Administration, Private Jobs
Job Location: Negombo, Sri Lanka
Employment Type: Full-Time

Position Details

Position: Call Center cum Admin Assistant
Company: Elcardo Industries (Pvt) Ltd
Location: Negombo, Sri Lanka

Company Overview

Elcardo Industries (Pvt) Ltd is a well-established manufacturing company and a roller door company. The company has been awarded ISO 9001:2015 certification in recognition of the quality and services provided to its customers.

Qualifications & Experience

• G.C.E. A/L qualified in any stream.
• Good communication skills in Sinhala and English.
• Tamil language skills will be an added advantage.
• Good computer literacy, including MS Office, email and data entry.
• Previous experience in a call center or administrative role will be an added advantage.
• Applicants should be between 20–30 years of age.
• Pleasant personality with a customer service mindset.
• Ability to handle multiple tasks and work under pressure.
• Candidates residing in Negombo or surrounding areas are preferred.

Key Responsibilities

• Handle incoming calls and provide accurate product information to customers.
• Respond to customer queries and coordinate with relevant departments.
• Maintain customer records, call logs and follow-up reports.
• Assist with general administrative duties.
• Prepare and process correspondence, letters, emails and documents.
• Manage office records and filing systems.
• Support sales and service teams with day-to-day office work.
• Provide excellent customer service and maintain a positive company image.

Required Skills

• Excellent communication skills in Sinhala and English.
• Customer service and interpersonal skills.
• Good computer literacy and MS Office skills.
• Email and data entry skills.
• Good organizational and record-keeping skills.
• Ability to manage multiple tasks efficiently.
• Ability to work under pressure.
• Pleasant and professional personality.
• Strong attention to customer needs and service quality.

Salary & Benefits

• Competitive salary package.
• Career growth opportunities.
• Collaborative work environment.
• Training and development opportunities.
• Job security and stability.

How to Apply

Interested candidates are invited to submit their CV with contact details of two non-related referees, contact details and a passport-sized photograph to:

careers@elcardo.com

Important Notes

• G.C.E. A/L qualification in any stream is required.
• Previous call center or administrative experience will be an added advantage.
• Applicants should be between 20–30 years of age.
• Tamil language skills will be an added advantage.
• Candidates residing in Negombo or surrounding areas are preferred.
• Only shortlisted candidates will be informed of the outcome of their application.