Public Relations Officer

Public Relations Officer – Sethma Hospitals (Pvt) Ltd

Job Overview

Sethma Hospitals (Pvt) Ltd is inviting applications for the position of Public Relations Officer in Gampaha, Sri Lanka. The hospital is seeking a professional and approachable individual to manage patient and client relations, handle inquiries and complaints, coordinate communication, and maintain positive relationships with stakeholders.

This opportunity is suitable for candidates with qualifications in Public Relations, Communication, Marketing, Business, or a related field. Applicants should have 1–2 years of relevant experience, excellent interpersonal skills, and the ability to communicate professionally in Sinhala and English. Knowledge of Tamil will be an added advantage.

Position Details

Job Title: Public Relations Officer

Company Name: Sethma Hospitals (Pvt) Ltd

Job Location: Gampaha District, Sri Lanka

Work Location: No. 36, Queen Mary’s Road, Gampaha, Sri Lanka

Job Category: Customer Service & BPO, HR & Administration, Healthcare & Nursing, Private Jobs

Educational Qualifications: Diploma or Degree in Public Relations, Communication, Marketing, Business, or a Related Field Preferred

Experience Required: 1–2 Years in Public Relations, Customer Service, Communications, or a Similar Role

Language Requirements: Sinhala and English; Tamil Is an Added Advantage

Application Deadline: Within 7 Working Days of the Advertisement

Company Overview

Sethma Hospitals (Pvt) Ltd is a healthcare provider located in Gampaha, Sri Lanka. Effective public relations and communication are important for maintaining patient satisfaction, coordinating hospital services, and building trust with patients, visitors, and other stakeholders.

The Public Relations Officer will support the hospital’s communication activities, respond to inquiries, coordinate complaint resolution, and help maintain a positive patient experience.

Qualifications & Experience

• Diploma or degree in Public Relations, Communication, Marketing, Business, or a related field is preferred.
• 1–2 years of experience in public relations, customer service, communications, or a similar role.
• Previous hospital or healthcare-sector experience is an advantage.
• Excellent communication and interpersonal skills.
• Professional appearance and a courteous, approachable attitude.
• Ability to handle patient and client inquiries and complaints professionally.
• Strong coordination and relationship-management skills.
• Fluency in Sinhala and English.
• Knowledge of Tamil will be an added advantage.
• Ability to communicate effectively with patients, visitors, hospital staff, and other stakeholders.

Key Responsibilities

• Handle patient, visitor, and client inquiries in a professional and courteous manner.
• Provide accurate information about hospital services and direct inquiries to the appropriate departments.
• Maintain positive relationships with patients, clients, visitors, and other stakeholders.
• Receive, document, and coordinate patient complaints, concerns, and feedback.
• Liaise with relevant hospital departments to help resolve service-related issues.
• Support public relations, communication, and patient engagement activities.
• Assist in maintaining a positive public image of the hospital.
• Coordinate communication between patients, hospital staff, and management when necessary.
• Maintain records of inquiries, complaints, feedback, and follow-up actions.
• Communicate recurring patient concerns to the relevant departments.
• Support initiatives aimed at improving patient satisfaction and service quality.
• Maintain confidentiality and follow hospital policies and professional standards.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-management abilities.
• Patient relations and customer service skills.
• Complaint handling and conflict-resolution abilities.
• Professional telephone and face-to-face communication.
• Strong coordination and organizational skills.
• Fluency in Sinhala and English.
• Tamil language proficiency is an advantage.
• Professional appearance and a positive attitude.
• Ability to remain calm and courteous when handling difficult situations.
• Attention to detail and effective follow-up skills.
• Ability to work collaboratively with different hospital departments.

Salary & Benefits

• Salary details have not been specified in the vacancy announcement.
• Opportunity to work in a private healthcare organization.
• Professional exposure to public relations and patient service operations.
• Opportunity to develop communication, coordination, and customer relationship-management skills.
• Additional employment benefits and conditions have not been disclosed.

How to Apply

Interested and qualified candidates should submit their updated CV along with the contact details of two non-related referees within seven working days of the advertisement.

Application Email: recruitment@sethmahospitals.com

Postal Address:

Senior Human Resources Manager

Sethma Hospitals (Pvt) Ltd

No. 36, Queen Mary’s Road

Gampaha, Sri Lanka

Applicants should highlight their educational qualifications, relevant public relations or customer service experience, language proficiency, and communication skills in their CV.

Important Notes

• A diploma or degree in Public Relations, Communication, Marketing, Business, or a related field is preferred.
• Candidates should have 1–2 years of relevant experience.
• Previous hospital experience is an added advantage.
• Excellent communication and interpersonal skills are essential.
• Candidates must be able to handle patient and client inquiries and complaints professionally.
• Fluency in Sinhala and English is required; Tamil is an advantage.
• Applications must include an updated CV and contact details of two non-related referees.
• Applications should be submitted within seven working days of the advertisement.
• Salary and additional employment benefits have not been specified.
• The job location is Gampaha District, Sri Lanka.