IT Technician – Nawaloka Hospitals PLC
Job Overview
Nawaloka Hospitals PLC is seeking a skilled and responsible IT Technician to provide day-to-day technical support for computer systems, hardware, software, networks, and other IT equipment. The successful candidate will help troubleshoot technical issues, maintain IT infrastructure, and ensure the smooth operation of hospital IT services.
Position Details
- Job Title: IT Technician
- Company Name: Nawaloka Hospitals PLC
- Job Location: Not specified in the advertisement
- Job Category: Information Technology / IT Support
- Employment Type: Not specified in the advertisement
- Application Email: recruitment@nawaloka.com
- Application Deadline: Not specified in the advertisement
Company Overview
Nawaloka Hospitals PLC is a leading private healthcare institution in Sri Lanka, providing a range of healthcare services supported by medical, administrative, and technical teams.
Qualifications & Experience
- Diploma, Higher Diploma, or professional qualification in Information Technology, Computer Hardware, Networking, or a related field.
- Good knowledge of computer hardware, operating systems, and software installation.
- Knowledge of LAN/WAN, TCP/IP, Wi-Fi, and basic network troubleshooting.
- Ability to troubleshoot desktop computers, laptops, printers, scanners, and other IT equipment.
- Familiarity with Windows operating systems and Microsoft Office applications.
- Basic understanding of IT security, antivirus software, user accounts, and access controls.
- Strong problem-solving, communication, and customer-service skills.
- Ability to work effectively under pressure and respond promptly to technical issues.
- Previous experience in IT support, helpdesk, or technical support will be an advantage.
- Experience in the healthcare industry will be an added advantage.
Key Responsibilities
- Provide day-to-day technical support for computers, printers, scanners, and other IT equipment.
- Install, configure, maintain, and troubleshoot hardware and software.
- Diagnose and resolve LAN/WAN, Wi-Fi, TCP/IP, and basic network connectivity issues.
- Support Windows operating systems and Microsoft Office applications.
- Assist users with system, application, and access-related issues.
- Perform routine preventive maintenance on IT equipment.
- Maintain records of IT assets, repairs, and technical support activities.
- Escalate complex technical issues to the relevant IT team when required.
- Follow IT security policies and maintain the confidentiality of hospital and patient information.
Required Skills
- Computer hardware and software troubleshooting.
- Network configuration and connectivity support.
- Windows operating systems and Microsoft Office.
- IT helpdesk and end-user support.
- Problem-solving and analytical thinking.
- Communication and customer-service skills.
- Time management and teamwork.
- Awareness of IT security and data confidentiality.
Salary & Benefits
The advertisement does not specify the salary, benefits, or other employment conditions.
How to Apply
Interested candidates should send their updated CV to the following email address:
Email: recruitment@nawaloka.com
Email Subject: IT Technician
Applicants should mention “IT Technician” in the email subject line.
Important Notes
- Previous IT support or helpdesk experience will be an advantage.
- Experience in a healthcare environment is considered an additional advantage.
- Applicants should be prepared to provide technical support while maintaining the confidentiality and security of hospital and patient information.
- The application deadline and exact job location are not specified in the advertisement.
