IT Support Desk (School Leaver) – Nawaloka Hospitals PLC
Job Overview
Nawaloka Hospitals PLC is inviting applications from motivated and responsible school leavers for the position of IT Support Desk (School Leaver). The selected candidate will assist hospital staff with basic technical issues and help ensure the smooth operation of the hospital’s IT systems.
Position Details
- Job Title: IT Support Desk (School Leaver)
- Company Name: Nawaloka Hospitals PLC
- Job Location: Colombo, Sri Lanka
- Job Category: Information Technology / IT Support
- Employment Type: Not specified in the advertisement
- Experience Level: Entry-level / School Leaver
- Application Email: recruitment@nawaloka.com
- Application Deadline: Not specified in the advertisement
Company Overview
Nawaloka Hospitals PLC is a private healthcare provider in Sri Lanka. The organisation relies on technology to support its healthcare services, administrative operations, and day-to-day hospital activities.
Qualifications & Experience
Applicants should meet the following requirements:
- G.C.E. Advanced Level qualification, preferably with Information and Communication Technology (ICT) as a subject.
- Basic knowledge of computers, operating systems, and software applications.
- Familiarity with Microsoft Windows and Microsoft Office applications.
- Basic understanding of computer hardware, printers, and networking.
- Ability to identify and troubleshoot basic IT-related issues.
- Good verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Willingness to learn new systems and technologies.
- Ability to work responsibly in a fast-paced environment.
- Fresh school leavers are encouraged to apply.
- Previous IT-related training or certification will be an added advantage.
Key Responsibilities
- Receive and record IT support requests from hospital staff.
- Provide first-level assistance for basic hardware and software issues.
- Assist users with login, password, printer, email, and system-access problems.
- Install and configure computers, printers, and other IT equipment under supervision.
- Escalate complex technical issues to the relevant IT team members.
- Update the IT helpdesk system with issue details and resolution status.
- Support the maintenance of IT equipment and asset records.
- Assist with basic network and connectivity troubleshooting.
- Follow IT security, confidentiality, and hospital data-protection procedures.
- Provide courteous and professional support to all users.
Required Skills
- Basic computer troubleshooting.
- Knowledge of Windows operating systems and Microsoft Office.
- Basic hardware, printer, and networking knowledge.
- Communication and problem-solving skills.
- Customer service and teamwork.
- Ability to follow instructions and learn quickly.
- Attention to detail and responsible handling of confidential information.
Salary & Benefits
Salary details and specific employment benefits are not stated in the advertisement. Applicants may inquire about the remuneration package and other benefits during the recruitment process.
How to Apply
Interested applicants should send their CV to:
Email: recruitment@nawaloka.com
Applicants must mention “IT Support Desk – School Leaver” in the email subject line.
Important Notes
- This opportunity is intended for school leavers seeking an entry-level IT support position.
- Previous IT-related training or certification is an added advantage but is not stated as a mandatory requirement.
- Applicants should highlight their educational qualifications, computer knowledge, and any relevant IT training in their CV.
- The advertisement does not specify an application closing date.
