Hospital Floor & Patient Relation Manager – Winlanka Hospital (Pvt) Ltd
Job Overview
Winlanka Hospitals (Pvt) Ltd is seeking a responsible, patient-focused, and solution-oriented professional for the position of Hospital Floor & Patient Relation Manager in Nugegoda, Colombo District, Sri Lanka.
The selected candidate will oversee daily hospital floor operations, coordinate communication between medical, nursing, administrative, and support teams, and maintain high standards of patient care and customer service.
This is an excellent career opportunity for experienced professionals in hospital management, healthcare administration, patient relations, and customer service management who are committed to improving patient satisfaction and operational efficiency.
Position Details
Job Title: Hospital Floor & Patient Relation Manager
Company Name: Winlanka Hospitals (Pvt) Ltd
Job Location: Colombo District, Sri Lanka
Job Category: Healthcare & Nursing, Management, Customer Service & BPO, HR & Administration, Private Jobs
Employment Type: Not Specified
Age Requirement: 40–60 Years
Educational Qualification: Bachelor’s Degree or Professional Qualification in a Relevant Field
Experience: Previous Hospital, Healthcare, or Customer Service Experience Preferred
Language Requirements: Sinhala and English (Tamil is an Added Advantage)
Work Schedule: Must Be Willing to Work Weekends or Shifts When Required
Salary: Not Specified
Company Overview
Winlanka Hospitals (Pvt) Ltd is a private healthcare institution located in Nugegoda, Colombo District, Sri Lanka.
The hospital focuses on delivering patient-centered healthcare services while maintaining effective coordination between medical professionals, nursing teams, administrative personnel, and hospital support staff.
Winlanka Hospital emphasizes patient satisfaction, service quality, effective communication, and efficient hospital operations to support a positive healthcare experience.
Hospital Address: 129 S. De S. Jayasinghe Mawatha, Nugegoda 10250, Sri Lanka.
Qualifications & Experience
- Bachelor’s Degree or professional qualification in Hospital Management, Healthcare Management, Business Administration, Management, or a related field.
- Applicants should be between 40 and 60 years of age.
- Previous experience in a hospital, healthcare institution, or customer service environment will be an added advantage.
- Ability to coordinate effectively with doctors, nurses, patients, hospital administrators, and multidisciplinary teams.
- Strong complaint-handling, negotiation, and problem-solving abilities.
- Fluency in Sinhala and English is essential.
- Knowledge of Tamil will be considered an additional advantage.
- Willingness to work weekends or shifts according to hospital operational requirements.
- Ability to maintain professional standards and provide patient-focused services.
Key Responsibilities
- Oversee and coordinate day-to-day hospital operations to ensure smooth and efficient service delivery.
- Act as a central coordination point between doctors, nursing staff, patients, and hospital administration.
- Coordinate with doctors regarding patient-related operations, appointments, consultations, and service requirements.
- Work closely with Matrons, Sisters, and nursing teams to identify and resolve operational and service-related issues.
- Monitor patient care areas and ensure patients receive timely and appropriate support throughout their hospital stay.
- Handle patient complaints, concerns, and grievances promptly and professionally, ensuring proper follow-up.
- Maintain accurate records of patient complaints, operational issues, and corrective actions taken.
- Support initiatives designed to improve patient satisfaction, service quality, and the overall patient experience.
- Perform additional responsibilities assigned by hospital management relating to hospital operations and patient services.
Required Skills
- Strong hospital floor management and operational coordination skills.
- Excellent patient relationship management and customer service abilities.
- Effective communication and interpersonal skills.
- Ability to coordinate with medical, nursing, administrative, and support teams.
- Strong leadership, teamwork, and organizational skills.
- Excellent complaint resolution and conflict management abilities.
- Negotiation, decision-making, and problem-solving skills.
- Ability to manage patient concerns professionally and confidentially.
- Good administrative and record-keeping skills.
- Ability to work effectively in a fast-paced healthcare environment.
- Strong commitment to patient satisfaction and service quality.
- Fluency in Sinhala and English, with Tamil language proficiency considered an advantage.
- Flexibility to work weekends and shifts when necessary.
Salary & Benefits
- Salary package has not been specified in the official vacancy announcement.
- Opportunity to work in a private healthcare institution.
- Professional exposure to hospital operations and patient relationship management.
- Opportunity to contribute to patient satisfaction and healthcare service improvements.
- Additional employment benefits and conditions may be discussed during the recruitment process.
How to Apply
Interested and qualified candidates are invited to submit their updated CV or resume to Winlanka Hospitals (Pvt) Ltd.
Application Email: jobs@winlankahospitals.com
Hospital Address:
Winlanka Hospitals (Pvt) Ltd
129 S. De S. Jayasinghe Mawatha
Nugegoda 10250
Colombo District, Sri Lanka
Applicants are encouraged to highlight their educational qualifications, hospital management experience, patient relations expertise, leadership capabilities, and language proficiency when submitting their applications.
Important Notes
- Applicants must be between 40 and 60 years of age.
- A Bachelor’s Degree or professional qualification in a relevant field is required.
- Previous experience in hospital operations, healthcare services, or customer service is advantageous.
- Fluency in Sinhala and English is essential.
- Tamil language proficiency will be an added advantage.
- Candidates must be willing to work weekends or shifts when hospital operations require.
- The selected candidate should demonstrate strong coordination, complaint-handling, and patient service management abilities.
- Salary and additional employment benefits have not been disclosed in the vacancy announcement.
- The application deadline has not been specified.
- The job location is Nugegoda, Colombo District, Sri Lanka.
