Job Overview
The Bellwood Manor, an intimate 8-room luxury boutique hotel in Nuwara Eliya renowned for its personalised hospitality, refined elegance and exceptional guest experiences, is seeking an outstanding, service-driven Guest Relations Officer who is passionate about luxury hospitality and committed to maintaining the highest standards of service.
Position Details
- Job Title: Guest Relations Officer
- Company: The Bellwood Manor Hotel
- Location: Nuwara Eliya
- Employment Type: Full Time, Permanent, On-site
- Closing Date: 5 November 2026
Organization Overview
The Bellwood Manor is an intimate 8-room luxury boutique hotel in Nuwara Eliya, Sri Lanka, renowned for its personalised hospitality, refined elegance and exceptional guest experiences.
Qualifications & Experience
- Fluency in spoken and written English is essential
- Impeccable grooming and a professional, service-oriented attitude
Key Responsibilities
- Deliver a warm and personalised guest experience from arrival to departure
- Anticipate guest needs and exceed expectations at every opportunity
- Handle guest enquiries and special requests with professionalism and efficiency
- Coordinate with all departments to ensure seamless service delivery
- Resolve guest concerns promptly while maintaining the highest standards of hospitality
- Promote the hotel’s facilities, dining experiences and signature experiences
- Build lasting relationships that encourage repeat visits and positive guest reviews
Required Skills
- Excellent communication, interpersonal and organisational skills, with a proactive approach and exceptional attention to detail
- Strong computer literacy, including proficiency in Microsoft Office
- Ability to remain calm under pressure and resolve challenges with confidence
- Ability to work flexible shifts, including weekends and public holidays
- A genuine passion for delivering exceptional guest experiences while upholding the highest standards of luxury hospitality
Salary & Benefits
Competitive remuneration, staff accommodation, uniforms, meals and other employee benefits. The advertisement does not state the salary amount.
How to Apply
Email your CV together with a cover letter to careers.bbh@gmail.com.
Important Notes
- Closing date: 5 November 2026 (Topjobs listing date)