Job Overview
The Grand Hotel, Nuwara Eliya has announced immediate vacancies for four front-of-house roles: Front Office Supervisor, Front Office Receptionist, Reservation Agent and Welcome Ambassador. Candidates with hotel experience and strong English communication skills are invited to apply by 6 November 2026.
Position Details
- Positions: Front Office Supervisor, Front Office Receptionist, Reservation Agent, Welcome Ambassador
- Employer: The Grand Hotel, Nuwara Eliya
- Location: Nuwara Eliya, Sri Lanka
- Industry: Hotel & Hospitality
- Closing Date: 6 November 2026
Organization Overview
The Grand Hotel is a well-known heritage hotel in Nuwara Eliya, a leading hill-country destination in Sri Lanka, offering guests a classic colonial-style stay.
Qualifications & Experience
- Front Office Supervisor: Supervisory experience in a 4 or 5-star hotel is essential; OPERA PMS knowledge is essential
- Front Office Receptionist: Experience in a 4 or 5-star hotel preferred; OPERA knowledge is an advantage
- Reservation Agent: Prior reservations experience preferred; OPERA PMS knowledge and numerical accuracy
- Welcome Ambassador: Guest Relations, Concierge or Front Office experience is an advantage
- Strong English communication skills for all positions
Key Responsibilities
Front Office Supervisor
- Oversee daily front office operations
- Manage guest arrivals, departures and VIP guests
- Handle room allocation, billing and the PMS
- Drive upselling and lead the team
Front Office Receptionist
- Handle check-in and check-out
- Respond to guest enquiries and complaints
- Maintain guest profiles and billing
- Coordinate with Housekeeping and Reservations, and manage room upgrades
Reservation Agent
- Handle room enquiries and bookings through OPERA PMS and online channels
- Advise guests on room categories and rates
- Manage follow-ups and cancellations
- Upsell room types and packages
Welcome Ambassador
- Welcome guests and create a warm first impression
- Assist with arrivals, departures and guest requirements
- Provide information about hotel facilities and services
- Support VIP guests and coordinate with Front Office and Bell Desk teams
Required Skills
- OPERA PMS knowledge
- Leadership and team supervision (Supervisor role)
- Numerical accuracy
- Friendly, confident and service-oriented personality
- Professional grooming and good English communication
Salary & Benefits
Salary is negotiable and will be discussed with shortlisted candidates.
How to Apply
Interested candidates should email their application along with two non-related referees to cced@grandhotel.lk before 6 November 2026, mentioning the position applied for in the subject line.
Important Notes
- Only shortlisted candidates will be contacted
- Applications must include two non-related referees