Executive (Customer Care) – ESOL College (Pvt) Ltd

Executive (Customer Care) – ESOL College (Pvt) Ltd

ESOL College International is seeking a dynamic and customer-focused individual for the position of Executive – Customer Care at their Kaluaggala Branch.

Role Overview

• Employment Type: Full-Time.

• Primary Objective: To deliver excellent service, handle inquiries, and build strong relationships with students and parents.

Key Responsibilities

• Inquiry Management: Professionally handle customer inquiries via walk-ins, phone calls, and messages.

• Information Provision: Provide accurate details regarding college courses, schedules, and registration processes.

• Administrative Tasks: Maintain proper student records, update databases, and manage front office duties to ensure a welcoming environment.

• Lead Conversion: Follow up on inquiries and convert potential leads into enrollments.

• Coordination: Work closely with the Academic and Operations teams to ensure smooth service delivery.

Requirements

• Experience: Minimum 1–2 years of experience in Customer Service, Front Office, or Administration.

• Language Skills: Strong communication skills in Sinhala and English (proficiency in Tamil is considered an added advantage).

• Technical Skills: Basic computer literacy, including proficiency in MS Office and email handling.

• Personal Attributes:

  • Good interpersonal and problem-solving skills.

  • A pleasant personality with a professional attitude.

• Availability: Must be able to work on Saturdays.

How to Apply

• Method: Email your updated resume to careers@esol.lk.

• Subject Line: Use the specific subject line: “Application for Executive – Customer Care (Kaluaggala)“.