Executive Assistant (Contact Center) – Commercial Bank

Executive Assistant (Contact Center) – Commercial Bank

Job Overview

Commercial Bank of Ceylon PLC is inviting applications for the position of Executive Assistant – Contact Center. The Bank is seeking experienced and dynamic professionals with strong training, coaching, and customer engagement capabilities to support the development and performance of its contact center operations.

Position Details

Position: Executive Assistant – Contact Center
Organization: Commercial Bank of Ceylon PLC
Industry: Banking & Financial Services
Employment Type: Full-Time

Company Overview

Commercial Bank is recognized as one of the most awarded banks in Sri Lanka, known for its technological innovation, digital banking excellence, and customer-focused financial services. The Bank continues to strengthen its leadership position through operational excellence and continuous service improvements.

Key Responsibilities

• Design and deliver structured training modules for contact center staff
• Conduct workshops focused on up-selling, cross-selling, and negotiation techniques
• Deliver soft skills training including communication, empathy, conflict resolution, and customer engagement
• Monitor training effectiveness through KPIs, evaluations, and performance metrics
• Collaborate with management to align training initiatives with business and customer service objectives
• Provide continuous mentoring and coaching to support employee development and performance improvement
• Facilitate impactful training programs using adult learning principles
• Lead diverse training sessions to improve customer satisfaction and revenue growth

Qualifications & Experience

Applicants should possess:

• Bachelor’s Degree in Business Administration, Human Resources, or a related field
• Minimum 5 years of proven experience in training within the banking or financial services sector, preferably in a contact center environment
• Professional certifications in Training & Development, Instructional Design, or Sales/Negotiation will be an added advantage
• Strong command of English and local languages
• Proven experience in designing and delivering impactful training programs

Required Skills

• Excellent interpersonal and communication skills
• Strong presentation and facilitation abilities
• Customer engagement and service excellence mindset
• Teamwork and leadership capabilities
• Coaching and mentoring skills
• Strategic thinking and performance monitoring abilities
• Ability to motivate teams and foster continuous improvement

Salary & Benefits

• Attractive remuneration package
• Compensation benchmarked with leading financial institutions
• Opportunity to work with one of Sri Lanka’s leading private banks
• Professional growth and career development opportunities

How to Apply

Interested candidates are invited to apply through the Commercial Bank corporate careers portal.

Application Path:
Commercial Bank Website → Careers → Open Positions → Executive Assistant – Contact Center

Website: Commercial Bank Careers

Important Notes

• Applicants should be below 35 years of age
• Only shortlisted candidates will be contacted
• Applications should be submitted through the official corporate website only