Job Overview
Lineage is seeking a customer-focused and results-oriented Customer Services Lead to manage a team of 12–15 and oversee customer service operations in a fast-paced 3PL and retail logistics environment. The role involves managing customer requests, coordinating WMS inbound and dispatch transactions, ensuring accurate system updates, and working closely with Warehouse Operations, Logistics and Business Development teams.
Position Details
- Job Title: Customer Services Lead
- Company: Lineage
- Location: Welisara
- Job Type: Full Time, Permanent, Onsite
- Closing Date: 5 November 2026
Organization Overview
Lineage is the world’s largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities spanning 25 countries across North and South America, Europe and Asia-Pacific. The Asia-Pacific region includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore, employing nearly 2,500 team members.
Qualifications & Experience
- Bachelor’s Degree or professional qualification in Business Management, Customer Service, Logistics or SCM
- Minimum 6–8 years of experience in customer service, preferably in 3PL logistics, retail logistics, or operations
- Proven experience in team management, preferably leading a team of 15–20 employees
- Age: below 45 years
Key Responsibilities
- Lead, supervise and develop the Customer Services team
- Manage customer inquiries, requests, order status updates and service-related communications
- Coordinate with Warehouse Operations and Logistics teams
- Work closely with the BD team to maintain customer communication and ensure effective service delivery
- Monitor customer complaints, investigate service issues and coordinate corrective actions with relevant teams
- Prepare regular reports on customer service performance, operational issues and improvement initiatives
- Oversee WMS inbound and dispatch transactions, ensuring timely and accurate system updates
- Establish and monitor KPIs related to response time, data accuracy, service quality and team performance
- Coach and develop team members through regular feedback, performance reviews and training
- Identify opportunities to streamline processes, improve coordination and enhance customer satisfaction
Required Skills
- Strong people management, leadership and team coordination skills
- Excellent commercial awareness, analytical, problem-solving, planning, forecasting and decision-making skills
- Strong communication and customer relationship management skills
- Proficiency in MS Excel and experience with WMS, ERP or other operational systems
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Ability to work independently, manage multiple priorities and deliver results in a target-driven environment
- A proactive and customer-focused approach with a strong commitment to teamwork and service excellence
Salary & Benefits
- Be part of a global leader in temperature-controlled logistics
- Join a dynamic and collaborative regional team
- Contribute to meaningful work that ensures food reaches communities safely and efficiently
How to Apply
Interested candidates should apply by emailing their CV to dasunk@onelineage.com before 5 November 2026.
Important Notes
- Applications close on 5 November 2026