Job Overview
WNS Global Services (Pvt) Ltd, part of Capgemini, is hiring Customer Experience Professionals (Associates) for its Colombo operations. This is an opportunity to make a real difference to people through every customer interaction, working the UK shift.
Position Details
- Job Title: Customer Experience Professionals (Associates)
- Company: WNS Global Services (Pvt) Ltd
- Location: Orion City, Colombo
- Job Type: Full Time, Permanent, Onsite
- Shift: UK shift, 12:30 PM – 9:30 PM
- Working Days: Monday to Friday or Saturday to Wednesday
- Closing Date: 5 November 2026
Organization Overview
WNS is a global business process management company, now part of Capgemini, delivering customer-focused services to clients worldwide from its centre at Orion City, Colombo.
Qualifications & Experience
- Fresher or less than 1 year of experience in customer experience or call centre operations
Key Responsibilities
- Be the first point of contact, handling UK-based client interactions including inquiries and appointment handling
- Ensure data confidentiality and compliance with quality standards
Required Skills
- Strong English communication skills
- Proficiency in Microsoft Office
- Team player with a positive attitude
- Eagerness to learn and grow
Salary & Benefits
- Dinner provided
- Transport provided
- Competitive remuneration, negotiable
How to Apply
Send your CV to tag.colombo@wns.com on or before 5 November 2026.
Important Notes
- Freshers are encouraged to apply.
- Only shortlisted candidates will be contacted.