Customer Relations Officer

Customer Relations Officer – LB Finance PLC

Job Overview

LB Finance PLC is inviting applications from dynamic and committed individuals for the position of Customer Relations Officer in the Settlement Division. This is a Colombo Region opportunity for candidates seeking to build a career in the financial services industry.

The position is open to both male and female candidates who meet the required qualifications and age criteria.

Position Details

Position: Customer Relations Officer
Division: Settlement Division
Company: LB Finance PLC
Location: Colombo, Sri Lanka
Region: Colombo Region
Gender: Male / Female
Employment Type: Full-time
Job Category: Banking & Insurance, Customer Service & BPO, A/L Qualified Jobs, Private Jobs

Company Overview

LB Finance PLC is a leading financial services institution in Sri Lanka, providing a range of financial solutions through its extensive operations across the country.

The company offers employees opportunities to develop their professional skills while working in a supportive and professional environment.

Qualifications & Experience

Candidates applying for the Customer Relations Officer position should meet the following minimum requirements:

• Successful completion of the G.C.E. Advanced Level Examination.
• Applicants should be between 20 and 26 years of age.
• Candidates residing in Colombo or its suburbs are preferred.
• Previous experience in financial services or customer relations may be an advantage, although it is not specifically stated as a mandatory requirement.

Key Responsibilities

The Customer Relations Officer will work within the Settlement Division and contribute to customer and settlement-related operations.

Key responsibilities may include:

• Handling customer inquiries and requirements professionally.
• Maintaining positive relationships with customers.
• Supporting settlement-related activities and processes.
• Providing accurate information and assistance to customers.
• Coordinating with relevant internal teams to address customer requirements.
• Maintaining proper documentation and records related to assigned activities.
• Supporting the division in achieving operational and customer service objectives.
• Following company procedures and maintaining professional standards when dealing with customers.

Required Skills

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Ability to work effectively with colleagues and customers.
• Good organizational and time-management skills.
• Positive and committed approach to work.
• Ability to work in a professional financial services environment.
• Willingness to learn and develop new skills.

Salary & Benefits

LB Finance PLC highlights the following opportunities and benefits for successful candidates:

• Opportunity to work in a leading financial institution.
• Career growth and development opportunities.
• Supportive and professional work environment.
• Opportunities to develop experience in the financial services sector.

Specific salary details are not mentioned in the job advertisement.

How to Apply

Interested candidates should submit their updated resume/CV to:

Email: careers@lbfinance.lk

Applications should be submitted within 14 days of the advertisement date.

Candidates should clearly indicate the position applied for in the subject line of the email.

Important Notes

• The position is available for both male and female candidates.
• Applicants must have successfully completed the G.C.E. Advanced Level Examination.
• The required age range is 20 to 26 years.
• Candidates residing in Colombo or its suburbs are preferred.
• The vacancy is specifically for the Settlement Division.
• Applicants should submit an updated CV with accurate and relevant information.
• Candidates should mention the position applied for in the email subject line.
• The application deadline is 14 days from the date of the advertisement.