Branch Operations Officer

Branch Operations Officer – Softlogic Finance PLC

Company: Softlogic Finance PLC
Position: Officer in Charge – Sales (Gold Loan)
Branch: Matara

Job Responsibilities

• Lead and manage branch Gold Loan operations in compliance with approved SOPs and internal controls.
• Drive business growth, improve Net Stock position, and increase takeover conversions.
• Authorize Gold Loan transactions and supervise valuation accuracy.
• Ensure proper documentation, system updates, and strict vault/stock control procedures.
• Maintain high customer service standards while minimizing customer waiting time.
• Guide and supervise the branch Gold Loan team to achieve operational and business targets.

Requirements

• Minimum 2–3 years of experience in Gold Loan operations.
• Strong knowledge of gold valuation, documentation, system handling, and risk-control practices.
• Excellent communication and customer service skills.
• High integrity, sound judgment, and ability to work under pressure.
• Computer literacy is essential.
• Previous banking or finance experience will be an added advantage.
• Ability to train, mentor, and develop subordinate staff.
• Ability to provide effective on-the-job coaching and guidance.

How to Apply

Send your CV to careers@softlogicfinance.lk

Include two non-related referees and mention the position applied for in the email subject line.

Application Period: Within 02 weeks of the publication of the advertisement.

Softlogic Finance PLC
JIT Tower 3 Zone B & C, 06th Floor
No. 75, Piyadasa Sirisena Mawatha, Colombo 10

Note: The uploaded advertisement itself lists the position as “Officer in Charge – Sales (Gold Loan), Matara Branch.” It does not use the title “Branch Operations Officer.”