Customer Relation Association – Ninewells Hospital (Pvt) Ltd

Job Overview

Job Titles:

• Customer Relations Executive
• Customer Relations Associate

Company: Ninewells Hospital (Pvt) Ltd
Location: Narahenpita, Colombo 05, Sri Lanka
Industry: Healthcare / Customer Service
Job Type: Full Time

Application Method: Email / Online Portal

About the Company

Ninewells Hospital (Pvt) Ltd is a leading specialized hospital in Sri Lanka focused on Obstetrics, Gynaecology, Paediatrics, and Neonatology. The hospital is well known for its quality healthcare services and professional patient care environment.

Ninewells Hospital is currently seeking skilled and service-oriented individuals to join their customer relations team.

1. Customer Relations Executive

Job Role

The Customer Relations Executive will be responsible for managing front office interactions, professionally assisting patients and visitors, and ensuring smooth coordination between departments while maintaining excellent customer service standards.

Entry Requirements

• Age preferably above 30 years
• 4–5 years of experience in a customer-facing role
• Strong command of English with confident communication skills
• Willingness to work on roster shifts including night shifts
• Pleasant and professional personality
• Excellent interpersonal and listening skills
• Dynamic team player with proactive attitude
• Previous hospital or healthcare experience will be an added advantage

2. Customer Relations Associate

Job Role

The Customer Relations Associate will serve as the first point of contact at the front desk, supporting and guiding patients and visitors while creating a welcoming experience.

Entry Requirements

• Age between 20–30 years
• Minimum 1 year of experience in:
  • Customer service
  • Front office
  • Administrative roles
• Good spoken and written English communication skills
• Familiarity with Microsoft Office and computer applications
• Willingness to work rotational and night shifts
• Friendly personality with professional attitude
• Ability to work effectively within a team
• Healthcare or hospital experience will be an added advantage

Preferred Skills

• Customer handling skills
• Front office operations
• Communication skills
• Patient coordination
• Administrative support
• Team collaboration
• Hospitality and customer care
• Computer literacy

Salary and Benefits

• Attractive remuneration package based on qualifications and experience
• Opportunity to work in a reputed private healthcare institution
• Career growth opportunities in the healthcare sector

How to Apply

Interested candidates can apply through the online portal or send their CV mentioning the position applied for in the subject line.

Email Applications To

Email: careers@ninewellshospital.lk

Company Information

Ninewells Hospital (Pvt) Ltd
55/01, Kirimandala Mawatha,
Narahenpita, Colombo 05, Sri Lanka

Contact: 011 2049977