Customer Experience Specialist

Customer Experience Specialist – Sumathi Group

Job Title: Customer Experience Specialist

Job Category: Customer Service, Customer Support, Call Centre

Job Location: Colombo, Sri Lanka

Job Overview

BETSS, part of the Sumathi Group, is seeking a customer-focused Customer Experience Specialist to deliver outstanding customer support across multiple communication channels. The ideal candidate will handle customer inquiries efficiently, provide timely solutions, and ensure a seamless customer experience for Sri Lanka’s premier online gaming and wagering platform.

Position Details

Position: Customer Experience Specialist

Company: BETSS – Sumathi Group

Employment Type: Full-Time

Job Category: Customer Service

Work Location: Colombo, Sri Lanka

Company Overview

BETSS is Sri Lanka’s leading online gaming and wagering platform, offering secure, engaging, and innovative entertainment experiences across sports, horse racing, e-sports, and casino games. The company is committed to providing exceptional customer service while maintaining the highest standards of user experience.

Qualifications & Experience

• Passed G.C.E. Advanced Level (A/L) examination or an equivalent qualification.
• Fluency in both Sinhala and English is essential.
• Tamil language proficiency will be an added advantage.
• Good working knowledge of Microsoft Office applications.
• Familiarity with digital platforms and social media.
• Previous experience in a call centre, CRM, customer service, or hospitality sector will be an added advantage.
• School leavers are encouraged to apply.

Key Responsibilities

• Handle customer inquiries through multiple communication channels.
• Provide prompt and accurate solutions to customer concerns.
• Deliver excellent customer service and maintain high customer satisfaction.
• Ensure a smooth and professional customer experience.
• Maintain clear communication with customers in Sinhala and English.
• Work collaboratively with internal teams to resolve customer issues.

Required Skills

• Customer Service
• Customer Support
• Communication Skills
• Sinhala & English Language Skills
• Microsoft Office
• Digital & Social Media Knowledge
• Problem Solving
• CRM Knowledge (Preferred)
• Teamwork
• Time Management

Work Schedule

• Flexible roster-based working schedule.
• Must be willing to work night shifts, weekends, and public holidays when required.

Benefits

• Opportunity to work with one of Sri Lanka’s leading online gaming platforms.
• Dynamic and customer-focused working environment.
• Career growth and professional development opportunities.
• Exposure to modern customer experience and digital support operations.

How to Apply

Interested candidates should submit their updated Curriculum Vitae (CV), clearly mentioning “Customer Experience Specialist” in the email subject line.

Email: careers@sumathi.com

Important Notes

• School leavers are welcome to apply.
• Fluency in Sinhala and English is mandatory.
• Tamil language proficiency will be considered an added advantage.
• Only shortlisted candidates will be contacted.