Customer Experience Executive – LOLC Holdings PLC

LOLC Holdings PLC, one of Sri Lanka’s leading diversified conglomerates, is seeking dynamic and customer-focused individuals for the role of Customer Experience Executive.

This position is ideal for candidates passionate about customer service, communication, and telesales, with the ability to engage customers effectively and enhance overall customer satisfaction.

🏷 Job Title

Customer Experience Executive

🏢 Company

LOLC Holdings PLC

📍 Job Location

Sri Lanka

🕒 Job Type

Full-Time

📊 Job Overview

• Industry: Finance / Customer Service
• Experience Level: Entry to Mid-Level
• Function: Customer Experience / Telesales

🧠 Job Profile

As a Customer Experience Executive, you will interact with customers, handle inquiries, and support sales-related activities while ensuring a high-quality customer experience.

🎯 Key Responsibilities

• Handle customer inquiries and provide accurate information
• Engage in telesales and customer follow-ups
• Maintain positive customer relationships
• Support business growth through effective communication
• Ensure high levels of customer satisfaction

🎓 Qualifications & Requirements

📌 Experience

• Minimum 1 year of experience in telesales (preferred)

💡 Skills Required

• Fluency in English, Sinhala, and Tamil
• Basic IT skills
• Strong interpersonal and negotiation skills
• Excellent communication abilities

🌟 Ideal Candidate

• Customer-oriented mindset
• Confident communicator
• Ability to work in a fast-paced environment
• Target-driven personality

💼 Benefits

• Opportunity to work in a leading corporate group
• Career growth in customer service & finance sector
• Exposure to professional corporate environment

📩 How to Apply

📧 Send your application to:
AzamA@lolc.com