Call Center Agent – Cinnamon Life Colombo

Call Center Agent – Cinnamon Life Colombo

Looking to build your career in the hospitality industry? Here’s a great opportunity to join one of Sri Lanka’s most prestigious destinations. Cinnamon Life Colombo, part of the John Keells Holdings, is currently hiring Call Center Agents to deliver exceptional guest service at the iconic City of Dreams.

📌 Job Overview

• Position: Call Center Agent
• Company: Cinnamon Life Colombo
• Industry: Hospitality / Customer Service
• Job Type: Full-Time
• Location: Colombo, Sri Lanka
• Work Schedule: Shift-based (including nights, weekends & holidays)
• Application Method: Online

👉 Apply Here: https://careers.cinnamonhotels.com

🧾 Job Description

Cinnamon Life Colombo is seeking enthusiastic and customer-focused individuals to join their 24-hour call center operations. As a Call Center Agent, you will be responsible for handling guest communications professionally while ensuring a smooth and positive customer experience.

🎯 Key Responsibilities

• Handle inbound and outbound calls with professionalism
• Respond to guest inquiries, requests, and complaints efficiently
• Provide accurate information about:
  • Hotel services
  • Facilities
  • Promotions and offers
• Coordinate with internal departments to resolve guest issues
• Maintain and update call records and system data
• Achieve individual and team performance targets
• Work in a 24/7 shift environment (including weekends and holidays)
• Ensure a high level of guest satisfaction through effective communication

🧠 Skills & Requirements

• Previous experience in:
  • Call center
  • Customer service
  • Hospitality (preferred)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to handle challenging situations calmly
• Basic computer knowledge and familiarity with CRM systems
• Ability to work in a fast-paced environment with flexible shifts

🌟 Why Join Cinnamon Life?

• Work at Sri Lanka’s largest integrated resort – City of Dreams
• Be part of a leading hospitality brand
• Gain exposure to international standards and guests
• Opportunities for career growth and development

📥 How to Apply

Interested candidates can apply through the official careers portal:

👉 https://careers.cinnamonhotels.com/web/applicant_form/MjU1OQ

📌 Make sure to submit your updated CV highlighting your customer service experience and communication skills.