Assistant Manager (Collections & Recoveries) – Dialog Finance PLC
Job Overview
Dialog Finance PLC is inviting applications for the position of Assistant Manager – Collections & Recoveries. The successful candidate will be responsible for managing and improving collection and recovery performance within the digital lending portfolio, particularly device financing. The role involves developing recovery strategies, monitoring portfolio performance, coordinating with recovery partners, and supporting technology-driven recovery solutions.
Position Details
- Job Title: Assistant Manager – Collections & Recoveries
- Company Name: Dialog Finance PLC
- Job Location: Sri Lanka
- Employment Type: Not specified in the advertisement
- Job Category: Banking, Finance and Credit Recoveries
- Required Experience: 3–5 years of relevant experience
- Application Email: dfcareers@dialogfinance.lk
- Application Deadline: Not specified in the advertisement
Company Overview
Dialog Finance PLC is a financial services provider in Sri Lanka offering financing solutions supported by technology-driven services. The company focuses on developing innovative financial products and services to meet the needs of individuals and businesses.
Qualifications & Experience
Applicants should meet the following requirements:
- A Bachelor’s degree in Business Administration, Banking, Management, or a related field is preferred.
- 3–5 years of experience in collections, recoveries, digital lending, consumer finance, or portfolio management.
- Experience managing collection agencies, recovery partners, or technology vendors would be an advantage.
- Exposure to device financing, fintech, or unsecured lending would be beneficial.
- Strong analytical and problem-solving skills.
- Good stakeholder and relationship management skills.
- A results-oriented approach with a focus on performance and continuous improvement.
- Ability to work effectively in a fast-paced, technology-driven environment.
Key Responsibilities
- Manage and improve collections and recovery performance within the digital lending portfolio, with a focus on device financing.
- Develop and implement recovery strategies to reduce delinquencies and maximise recoveries.
- Monitor portfolio trends and identify opportunities to improve collection effectiveness.
- Oversee device control processes, including device locking and unlocking.
- Manage and coordinate activities with recovery agencies, technology partners, and vendors.
- Monitor partner performance against agreed service-level agreements (SLAs) and recovery targets.
- Support the implementation of new recovery tools, systems, and solutions.
- Participate in User Acceptance Testing (UAT) and system validation activities.
Required Skills
- Collections and recoveries management.
- Digital lending and consumer finance knowledge.
- Portfolio monitoring and performance analysis.
- Recovery strategy development and implementation.
- Vendor and recovery agency management.
- Stakeholder coordination and relationship management.
- Analytical thinking and problem-solving.
- Understanding of device financing and technology-based recovery processes.
- Ability to monitor service-level agreements and recovery targets.
- Adaptability in a fast-paced, technology-driven work environment.
Salary & Benefits
The advertisement does not specify the salary or benefits package. Further details may be provided by Dialog Finance PLC during the recruitment process.
How to Apply
Interested candidates who meet the above requirements are invited to forward their CV to:
Email: dfcareers@dialogfinance.lk
Applicants must mention the position applied for in the email subject line.
Suggested Email Subject: Application for Assistant Manager – Collections & Recoveries
Candidates should highlight their relevant experience in collections, recoveries, digital lending, consumer finance, and portfolio management in their CV.
Important Notes
- A Bachelor’s degree in a relevant field is preferred.
- Applicants should have 3–5 years of relevant experience.
- Experience in device financing, fintech, unsecured lending, and managing recovery partners may be an advantage.
- Strong analytical, problem-solving, and stakeholder management skills are important.
- The application deadline is not specified in the advertisement.
