Client Service Ambassador

Client Service Ambassador – DFCC Bank Pinnacle Centre

Job Overview

DFCC Bank PLC is seeking applications for the position of Client Service Ambassador – Pinnacle Centre. The role focuses on providing personalized customer service to Pinnacle Centre customers, assisting with inquiries, supporting Relationship Managers and promoting digital banking products and services.

Job Category: Banking & Insurance, Customer Service & BPO, Sales & Marketing, Private Jobs
Job Location: Sri Lanka
Employment Type: Full-Time

Position Details

Position: Client Service Ambassador
Company: DFCC Bank PLC
Work Location: Pinnacle Centre

Company Overview

DFCC Bank PLC is a licensed commercial bank in Sri Lanka supervised by the Central Bank of Sri Lanka. The bank provides banking and financial services to individual and business customers.

Qualifications & Experience

• G.C.E. O/L Credit passes in English and Mathematics at the first sitting.
• Three passes at G.C.E. A/L.
• Knowledge of the Bank’s products, services, core banking systems and banking regulations.
• Good understanding of customer service principles.
• Good knowledge of English and Mathematics.

Key Responsibilities

• Welcome and assist customers at the Pinnacle Centre by addressing inquiries and providing information about the Bank’s products and services.
• Deliver an exceptional customer experience through professional, friendly and service-oriented engagement.
• Collaborate with Relationship Managers and relevant stakeholders to provide a seamless and personalized service experience.
• Represent the Pinnacle Centre as its ambassador by ensuring a smooth customer journey.
• Ensure effective handover of customers to Relationship Managers.
• Promote and cross-sell digital banking products and services.
• Support operational activities by handling teller functions and managing petty cash.
• Assist staff when required.
• Maintain client profiling records and registers accurately.
• Maintain the Pinnacle Centre premises to ensure efficiency and a professional environment.

Required Skills

• Strong communication and interpersonal skills.
• Customer-focused approach.
• Strong time management skills.
• Public relations skills.
• Good information-processing skills.
• Ability to work efficiently and accurately in a fast-paced environment.
• Knowledge of customer service principles.
• Ability to provide professional and friendly customer engagement.

Salary & Benefits

• Salary and benefits will be provided according to DFCC Bank PLC’s applicable remuneration structure.
• Opportunity to develop experience in customer service, relationship management and digital banking.

How to Apply

Interested candidates should submit an updated CV or DFCC Bank application form via email to:

recruit@dfccbank.com

The subject line should mention the post applied for.

Application Deadline: 22 September 2026

Applications should be addressed to:

Chief Human Resources Officer
DFCC Bank PLC
73/5, Galle Road, Colombo 03

Important Notes

• Candidates must meet the specified G.C.E. O/L and A/L requirements.
• The role requires strong customer service and communication skills.
• The successful candidate will work closely with Relationship Managers and other relevant stakeholders.
• DFCC Bank is an equal opportunity employer.
• Only shortlisted candidates will be contacted.