Customer Relations Officer

Customer Relations Officer – LB Finance PLC

Job Overview

LB Finance PLC is seeking applications for the position of Customer Relations Officer – Gold Loan. This is an island-wide opportunity for individuals who are interested in building a career in the financial services sector, particularly in customer relations and gold loan services.

The role offers an opportunity to work in a professional and supportive environment while developing experience in customer service, financial services, and gold loan operations.

Job Location: Colombo, Sri Lanka
Employment Type: Full-time
Job Category: Banking & Insurance, Accounting & Finance, Customer Service & BPO, Private Jobs

Position Details

Position: Customer Relations Officer – Gold Loan
Company: LB Finance PLC
Industry: Financial Services / Gold Loan
Location: Island-wide, Sri Lanka
Qualification Level: G.C.E. Advanced Level

Company Overview

LB Finance PLC is a leading licensed finance company in Sri Lanka with a long-standing presence in the financial services sector. The company provides a range of financial solutions and maintains an extensive island-wide branch network.

LB Finance PLC is a subsidiary of Vallibel One PLC and has been operating in Sri Lanka for more than five decades. Its head office is located at Prof. Stanley Wijesundera Mawatha, Colombo 07.

Qualifications & Experience

Candidates applying for the Customer Relations Officer – Gold Loan position should meet the following requirements:

• Successful completion of the G.C.E. Advanced Level Examination.
• Previous experience in banking or finance will be considered an added advantage.
• Candidates with relevant experience in customer service or financial services may have an advantage.

Key Responsibilities

The selected candidates will be expected to contribute to customer relationship and gold loan-related activities, including:

• Assisting customers with gold loan-related services and inquiries.
• Maintaining positive and professional relationships with customers.
• Providing accurate information about financial products and services.
• Supporting day-to-day customer service and branch-level activities.
• Handling customer requirements in a professional and timely manner.
• Contributing towards achieving branch and organizational objectives.
• Maintaining a customer-focused approach when dealing with clients.

Required Skills

• Excellent communication skills.
• Strong interpersonal and customer relationship skills.
• Positive and goal-driven attitude.
• Strong “can-do” attitude.
• Ability to work effectively with customers and colleagues.
• Professional approach to customer service.
• Willingness to learn and develop within the financial services industry.

Salary & Benefits

LB Finance PLC offers a professional and supportive working environment with opportunities for career development.

Key benefits highlighted in the job advertisement include:

• Career growth opportunities.
• Continuous training and development.
• Professional and dynamic work environment.
• Supportive workplace culture.
• Island-wide career opportunities.

Specific salary details are not stated in the job advertisement.

How to Apply

Interested candidates should submit their updated CV to:

Email: goldloancareers@lbfinance.lk

Candidates should indicate the position applied for in the subject line of the email.

Applications should be submitted within 7 days of the advertisement date.

Important Notes

• This vacancy is available island-wide.
• Successful completion of the G.C.E. Advanced Level Examination is required.
• Experience in banking or finance will be an added advantage.
• Candidates should demonstrate strong communication and interpersonal skills.
• Only shortlisted candidates may be contacted for further consideration.
• Applicants should ensure that their CV contains accurate and up-to-date information.
• The job location is listed as Colombo, Sri Lanka, based on LB Finance PLC’s registered/head office location, while the vacancy itself is advertised as island-wide.