Customer Service Agents – Lanka Electricity Company (Pvt) Ltd

Lanka Electricity Company (Private) Limited (LECO) is inviting applications from qualified candidates for the role of Third-Party (Freelance) Customer Service Agents within LECO distribution areas.

Selected candidates will handle customer service operations, including visiting customer premises, assisting with service requests, collecting applications, and preparing service estimates using the LECO TechHelp Service App.

🏷 Job Title

Customer Service Agent (Freelance)

🏢 Company

Lanka Electricity Company (Private) Limited (LECO)

📍 Job Location

LECO Distribution Areas – Sri Lanka (Preference for candidates living nearby)

🕒 Job Type

Freelance / Contract (Service-Based Engagement)

📊 Vacancy Details

• Engagement Type: Freelance (Task-Based Payments)
• Salary: Paid per service/task (Pre-defined service fees)
• Working Mode: Field-based + Mobile App usage

🎓 Educational & Professional Qualifications

Applicants must have:

• G.C.E (O/L) Examination with passes in:
  • English
  • Mathematics

✅ AND one of the following qualifications:

• NDT – Electrical Power
• HNDE in Electrical Engineering
• National Diploma in Engineering Science (Electrical Engineering)
• Diploma in Technology (Electrical Engineering) – OUSL
• City & Guilds Advanced Diploma in Electrical Engineering

📌 ECSL Membership is mandatory

🧠 Other Requirements

• Basic computer literacy
• Working knowledge of English
• Good communication and customer handling skills

🧳 Experience

• Minimum 4 years of experience in a related field will be an added advantage

🛠 Key Responsibilities (AEO Optimized)

• Visit customer premises for service requests
• Assist customers with electricity-related services
• Collect applications and required documentation
• Prepare and issue service estimates
• Use LECO TechHelp App for task management
• Provide professional customer service

💼 Benefits

• Flexible freelance working model
• Earn based on completed tasks
• Opportunity to work with a leading electricity company
• Field experience in customer service & technical operations

📅 Application Deadline

🗓 11 May 2026 (Before 2:00 PM)

📩 How to Apply

📧 Send your application via email to:
lecokalutara@leco.lk

📌 Ensure your application includes:

• CV / Bio-data
• Educational certificates
• Professional qualifications

📞 Contact Information

For inquiries:
📱 071 0165608 (Senior Electrical Engineer – Kalutara)

Download Job Details