Customer Support Coordinator – Diesel & Motor Engineering PLC

Customer Support Coordinator – Diesel & Motor Engineering PLC

Diesel & Motor Engineering PLC (DIMO) is hiring a Customer Support Coordinator to manage dealer coordination and aftersales operations.

This role is ideal for candidates interested in customer service, automotive operations, and dealer network management 🚗🔧

📌 Job Details

• Job Title: Customer Support Coordinator
• Company: Diesel & Motor Engineering PLC (DIMO)
• Location: Siyambalape
• Job Type: Full-Time
• Industry: Automotive / Customer Service / Operations

🎯 Job Role

• Coordinate with aftersales dealer network on daily operations
• Support dealer development and ensure service standards are maintained
• Facilitate smooth communication between dealers and internal teams
• Monitor dealer performance and assist with improvement actions
• Conduct periodic dealer visits to review operations 🚘

🛠️ Key Responsibilities

• Handle coordination of dealer operations and customer support processes
• Track and analyze dealer KPIs and performance metrics 📊
• Prepare reports and insights for management
• Ensure compliance with operational and service standards
• Support continuous improvement in customer service delivery

🎓 Requirements

• Degree or Diploma in Business Management or related field 🎓
• Minimum 2–3 years of experience in:
  • Automotive aftersales
  • Dealer operations
  • Customer service roles
• Strong knowledge of MS Office
• Analytical skills and reporting ability
• Excellent communication and coordination skills
• Willingness to travel for dealer visits
• Valid driving license 🚗

💡 Key Skills

• Customer Relationship Management 🤝
• Data Analysis & Reporting
• Coordination & Communication
• Problem Solving
• Operational Efficiency

🌟 Why Join DIMO?

• Leading diversified conglomerate in Sri Lanka 🌍
• Exposure to automotive industry operations
• Career growth in customer service & operations
• Strong workplace culture (Great Place to Work certified 🏆)

📩 How to Apply

📧 Send your CV to: careers@dimolanka.com
📝 Mention the position in the subject line

⏳ Apply within 7 days of this advertisement