Senior Public Relation

Senior Public Relation – Kings Hospital Colombo (Pvt) Ltd

Job Overview

Kings Hospital Colombo is inviting applications for the position of Senior Public Relations Officer in Colombo, Sri Lanka. The hospital is seeking a professional with excellent communication skills, strong customer service abilities, and experience in handling patient inquiries, feedback, and concerns.

The successful candidate will help maintain positive relationships with patients, coordinate with hospital departments, and ensure a smooth and satisfactory patient experience.

Position Details

Job Title: Senior Public Relations Officer

Company Name: Kings Hospital Colombo (Pvt) Ltd

Job Location: Colombo District, Sri Lanka

Work Address: 18/A, Evergreen Park Road, Narahenpita, Colombo 5, Sri Lanka

Job Category: Public Relations, Customer Service, Healthcare Administration

Minimum Experience: 3 Years of Previous Experience in a Reputed Institution Is an Advantage

Required Languages: English and Sinhala; Tamil Is an Added Advantage

Employment Type: Not Specified

Company Overview

Kings Hospital Colombo is a modern multispecialty corporate hospital located in the Narahenpita healthcare zone of Colombo, Sri Lanka. The hospital focuses on delivering compassionate, high-quality medical care in accordance with international standards, with an emphasis on value-based healthcare and positive clinical outcomes.

The Senior Public Relations Officer will contribute to patient satisfaction by managing communications, addressing concerns professionally, and coordinating with relevant hospital departments.

Qualifications & Experience

• A minimum of three years of previous experience in a reputed institution is an advantage.
• Excellent communication skills in English and Sinhala.
• Knowledge of Tamil will be an added advantage.
• Sound computer literacy.
• Good telephone etiquette and professional communication skills.
• A pleasing personality with strong customer care skills.
• Ability to handle patient inquiries, feedback, and concerns professionally.
• Strong interpersonal and coordination skills.
• Ability to communicate effectively with patients, visitors, and hospital staff.
• Ability to work in a professional healthcare environment.

Key Responsibilities

• Handle patient inquiries, feedback, and concerns professionally and promptly.
• Provide accurate information and assistance to patients, visitors, and their families.
• Coordinate with relevant hospital departments to ensure a smooth patient experience.
• Assist in resolving patient complaints and service-related issues.
• Maintain professional communication with patients and other stakeholders.
• Support patient relations activities to improve satisfaction and service quality.
• Coordinate with hospital staff to address patient requirements efficiently.
• Maintain appropriate records of patient feedback, inquiries, and complaints where required.
• Follow hospital policies and procedures when handling patient information.
• Maintain confidentiality and professional standards in all patient interactions.
• Help promote a welcoming and patient-focused environment.
• Escalate complex concerns to the relevant authorities when necessary.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and patient relations skills.
• Professional telephone etiquette.
• Computer literacy and basic administrative skills.
• Complaint handling and problem-solving abilities.
• Interpersonal and relationship-management skills.
• Ability to coordinate with multiple hospital departments.
• Attention to detail and organizational skills.
• Professional appearance and a pleasant personality.
• Ability to communicate in English and Sinhala; Tamil language skills are an advantage.

Salary & Benefits

• An attractive remuneration package is offered to the successful candidate.
• Opportunity to build a career in a private healthcare institution.
• Professional exposure to hospital administration and patient relations.
• Additional benefits and employment conditions have not been specified in the vacancy announcement.

How to Apply

Interested candidates should send their updated CV by email to the Human Resources Department at Kings Hospital Colombo.

Application Email: careers@kingshospital.lk

Email Subject: Senior Public Relations Officer

Postal Address:

Human Resources Department
Kings Hospital Colombo (Pvt) Ltd
18/A, Evergreen Park Road
Narahenpita, Colombo 5, Sri Lanka

Contact Numbers:

• 077 360 2689
• 071 633 9399

Applicants should highlight their relevant work experience, communication abilities, customer service skills, language proficiency, and qualifications in their CV.

Important Notes

• Three years of previous experience in a reputed institution is an advantage.
• Excellent communication skills in English and Sinhala are required; Tamil is an added advantage.
• Computer literacy and telephone etiquette are important.
• Candidates should have a pleasing personality and strong customer care skills.
• Applicants should mention the position applied for in the email subject line.
• Applications should be sent to careers@kingshospital.lk.
• The vacancy announcement does not specify a closing date.
• The job location is Colombo District, Sri Lanka.