Receptionist cum Telephone Operator

Receptionist cum Telephone Operator – Sethma Hospitals (Pvt) Ltd

Job Overview

Sethma Hospitals (Pvt) Ltd is inviting applications for the position of Receptionist cum Telephone Operator in Gampaha, Sri Lanka. The hospital is seeking a friendly, professional, and well-organized individual to manage reception activities, handle telephone communications, assist visitors, and support daily administrative operations.

This opportunity is suitable for candidates who have successfully completed the G.C.E. Advanced Level examination and possess at least one year of relevant experience. Applicants should have excellent telephone etiquette, strong communication skills, good English proficiency, and the ability to work independently on a roster basis.

Position Details

Job Title: Receptionist cum Telephone Operator

Company Name: Sethma Hospitals (Pvt) Ltd

Job Location: Gampaha District, Sri Lanka

Work Location: No. 36, Queen Mary’s Road, Gampaha, Sri Lanka

Job Category: Customer Service & BPO, HR & Administration, Healthcare & Nursing, Private Jobs

Educational Qualification: G.C.E. Advanced Level (A/L)

Experience Required: Minimum 1 Year in a Similar Capacity

Age Requirement: Below 30 Years

Computer Skills: Proficiency in Microsoft Office Applications

Additional Advantage: Knowledge of ERP Systems

Work Arrangement: Roster-Based Work, Including Extended Hours When Required

Application Deadline: Within 7 Working Days of the Advertisement

Company Overview

Sethma Hospitals (Pvt) Ltd is a healthcare provider located in Gampaha, Sri Lanka. The hospital requires professional reception and telephone operations to facilitate communication between patients, visitors, staff, and relevant departments.

The Receptionist cum Telephone Operator will help maintain an efficient front-office environment by handling telephone calls, welcoming visitors, providing information, and supporting routine administrative tasks.

Qualifications & Experience

• Successfully completed the G.C.E. Advanced Level examination.
• Minimum of one year of experience in a similar capacity.
• Excellent telephone etiquette and professional communication skills.
• Good command of spoken and written English.
• Strong interpersonal skills and a friendly, proactive attitude.
• Sound knowledge of Microsoft Office applications.
• Knowledge of ERP systems will be an added advantage.
• Ability to work independently and responsibly on a roster basis.
• Willingness to work extended hours when required.
• Applicants must be below 30 years of age, as specified in the vacancy announcement.

Key Responsibilities

• Welcome patients, visitors, and other guests professionally.
• Handle incoming telephone calls and direct them to the appropriate departments or personnel.
• Provide accurate information about hospital services and direct inquiries to the relevant staff.
• Manage telephone messages and ensure that important communications reach the intended recipients.
• Assist with general reception and front-office administrative duties.
• Maintain visitor records and other relevant documentation where required.
• Support appointment-related inquiries and coordinate with relevant hospital departments.
• Respond to patient and visitor inquiries politely and professionally.
• Maintain an organized and welcoming reception area.
• Handle confidential information responsibly and follow hospital policies.
• Coordinate with administrative and healthcare staff to support smooth daily operations.
• Perform assigned duties according to the work roster and operational requirements.

Required Skills

• Excellent telephone etiquette.
• Strong spoken and written English skills.
• Good communication and interpersonal abilities.
• Friendly, professional, and proactive attitude.
• Customer service and visitor-handling skills.
• Basic administrative and documentation skills.
• Computer literacy, including Microsoft Office applications.
• Knowledge of ERP systems is an advantage.
• Good organizational and time-management skills.
• Ability to multitask and remain professional under pressure.
• Reliability, punctuality, and attention to detail.
• Ability to work independently and as part of a team.

Salary & Benefits

• Salary details have not been specified in the vacancy announcement.
• Opportunity to gain experience in hospital administration and front-office operations.
• Professional exposure to patient service and healthcare communications.
• Additional employment benefits and conditions have not been disclosed.

How to Apply

Interested and qualified candidates should submit their updated CV along with the contact details of two non-related referees within seven working days of the advertisement.

Application Email: recruitment@sethmahospitals.com

Postal Address:

Senior Human Resources Manager

Sethma Hospitals (Pvt) Ltd

No. 36, Queen Mary’s Road

Gampaha, Sri Lanka

Applicants should highlight their educational qualifications, relevant reception or telephone-handling experience, English communication skills, and computer proficiency in their CV.

Important Notes

• Completion of the G.C.E. Advanced Level examination is required.
• A minimum of one year of experience in a similar role is required.
• Applicants must be below 30 years of age, according to the advertisement.
• Excellent telephone etiquette and communication skills are essential.
• Good spoken and written English proficiency is required.
• Microsoft Office knowledge is expected; ERP system knowledge is an added advantage.
• Candidates should be willing to work extended hours when required and follow a roster-based schedule.
• Applications must include an updated CV and contact details of two non-related referees.
• Applications should be submitted within seven working days of the advertisement.
• Salary and additional benefits have not been specified.
• The job location is Gampaha District, Sri Lanka.