Executive (CRM | Admin & Business Support)

Job Overview

Job Title: Executive – CRM, Admin & Business Support Company: Esna Motors (Pvt) Ltd Job Location: Colombo 07, Sri Lanka Job Category: HR & Administration, Customer Service & BPO, Sales & Marketing, Private Jobs

Esna Motors (Pvt) Ltd invites applications from suitably qualified candidates for the position of Executive – CRM, Admin & Business Support. This role involves customer relationship management, administrative coordination, business support, showroom operations, and collaboration with multiple departments to ensure efficient business operations.

Position Details

• Position: Executive – CRM, Admin & Business Support

• Company: Esna Motors (Pvt) Ltd

• Industry: Automotive Sales and Services

• Location: Horton Place, Colombo 07

• Experience Required: Minimum 2 years of relevant work experience

• Age Requirement: 20–28 years

Company Overview

Esna Motors (Pvt) Ltd is part of the Esna Group and represents global original equipment manufacturer (OEM) automotive franchises in Sri Lanka. The company focuses on automotive sales, customer service, and showroom operations.

Qualifications & Experience

• Minimum of two years of relevant work experience.

• Diploma in Marketing or Business Studies.

• Experience in administration, business support, or coordination.

• Experience using ERP-type systems or working in reception and customer service, including hands-on use of PABX and related communication systems.

• Applicants should be between 20 and 28 years of age.

Key Responsibilities

• Manage front-office reception, welcome customers and visitors, and handle enquiries professionally.

• Provide cross-functional business support and coordination across Sales, Marketing, Finance, HR, and showroom operations.

• Coordinate meetings and manage administrative procedures, filing, and Sales and Marketing documentation, including quotations and invoices.

• Conduct outbound calls and customer or lead follow-ups.

• Collect customer data and feedback, maintain CRM records, support customer loyalty, and monitor competitor and market information.

• Coordinate office and showroom administration, supplies, maintenance, and operational requirements.

• Support showroom sales activities.

• Prepare spreadsheets, presentations, reports, and business documents.

Required Skills

• Excellent spoken and written English.

• Strong customer service, communication, and interpersonal skills.

• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

• Ability to create clear, professional, and visually appealing presentations.

• Good organisational and administrative skills.

• Customer relationship management and follow-up skills.

• Ability to coordinate with multiple departments and manage competing priorities.

• Attention to detail and professional telephone etiquette.

Salary & Benefits

Salary details and specific employment benefits have not been disclosed in the advertisement. Further information may be provided during the recruitment process.

How to Apply

Interested candidates should submit their applications by email.

Email: hr@esnamotors.com

Applicants must mention the position title in the email subject line.

Suggested email subject: Executive – CRM, Admin & Business Support

Initial online interviews and weekend interviews may be arranged.

Important Notes

• Applicants should have at least two years of relevant work experience.

• A Diploma in Marketing or Business Studies is required.

• Candidates must be between 20 and 28 years of age.

• Experience with ERP systems or reception and customer service communication systems is expected.

• Strong English communication and Microsoft Office skills are essential.

• The advertisement does not specify a closing date.

• Only shortlisted candidates may be contacted for further evaluation.