Teller Service Officer – MCB Bank Limited

Teller Service Officer – MCB Bank Limited

MCB Bank Limited, established in 1947 and renowned for its consumer-centric approach, is looking for dynamic and career-oriented individuals to join its team. We are seeking a Teller Service Officer for our Colombo Branches who has the initiative and flair to perform in a challenging and fast-paced banking environment.

Job Overview

• Organization: MCB Bank Limited (Sri Lanka Operations)

• Role: Teller Service Officer

• Industry: Banking

• Location: Colombo Branches, Sri Lanka

• Application Deadline: April 20, 2026 (14 days from the advertisement date)

Job Profile: Key Responsibilities

The Teller Service Officer is primarily responsible for the efficient management of counter transactions and customer service:

• Account Services: Provide over-the-counter services to customers by accepting cash and cheque deposits and processing withdrawals.

• Cash Management: Balance and sort cash in strict accordance with Central Bank of Sri Lanka (CBSL) guidelines.

• Customer Service: Serve customers in an effective and efficient manner while adhering to the bank’s service guidelines, policies, and procedures.

• Compliance: Ensure full compliance with local controls and regulations, including Money Laundering and KYC (Know Your Customer) guidelines, to prevent fraud and losses.

• Record Keeping: Maintain accurate and detailed records of all customer transactions.

• Internal Coordination: Communicate and coordinate effectively with internal departments to ensure seamless operations.

Person Profile: Requirements

We are looking for candidates who possess strong interpersonal skills and a commitment to accuracy:

• Experience: A minimum of 01 year of experience working in a bank as a Teller or Cashier.

• Education: Successful completion of the GCE A/L qualification.

• Professional Qualification: A part or full qualification in Banking will be considered an added advantage.

• Skills: Excellent written and oral communication skills, paired with strong interpersonal abilities.

How to Apply

MCB Bank offers an attractive remuneration package commensurate with your qualifications and experience. To apply, please follow these instructions within 14 days of this advertisement:

1. Prepare your Resume: Include details of two non-related referees.

2. Email Application: Send your CV to careers@mcb.com.lk.

3. Subject Line: You must mention the position applied for in the subject line of the email (or on the top left corner of the envelope if sent by post).

4. Submission Method: Please ensure your application is sent by only one method of delivery.

Department Head – Human Resources MCB Bank Ltd, No 8, Leyden Bastian Road, Colombo 1.

Frequently Asked Questions 

What are the requirements for a Teller Service Officer at MCB Bank?

Candidates need at least one year of experience as a bank teller or cashier, GCE A/L qualifications, and strong communication skills. A banking qualification is an added advantage.

Where are the vacancies for Teller Service Officers located?

The current vacancies are for the Colombo Branches of MCB Bank Limited in Sri Lanka.

How do I apply for a job at MCB Bank Sri Lanka?

You can apply by emailing your CV and the details of two referees to careers@mcb.com.lk, ensuring you state the job title in the subject line.

Does MCB Bank follow CBSL guidelines for cash handling?

Yes, the Teller Service Officer is specifically responsible for balancing and sorting cash in line with Central Bank of Sri Lanka (CBSL) guidelines.