Senior Dev Ops Engineer – Dialog Axiata PLC

Job Purpose
We are looking for a dynamic Senior DevOps Engineer to lead new system implementations while ensuring long-term operational sustainability. The role requires close coordination with multiple business units to deliver scalable, reliable, and secure charging and core system solutions that support evolving business needs.

The Job

• Lead end-to-end feasibility assessments for new products and services launched with charging capabilities.
• Manage tariff and product implementations for business units within agreed SLAs to support revenue growth, customer acquisition, and improved customer experience.
• Oversee the product launch lifecycle ensuring approvals, documentation, security, and pre-launch audit requirements are completed.
• Lead new system implementations while ensuring long-term operational stability.
• Ensure all products comply with group security policies and guidelines.
• Provide strategic input on OCS and related charging systems for business and non-business projects.
• Lead and manage charging system and core rating projects including scope definition, architecture, resourcing, execution, and delivery.
• Implement system modernization initiatives and maintain an optimized IT blueprint.
• Manage and monitor peripheral applications and introduce scripts to improve monitoring and minimize service interruptions.
• Handle high-priority implementations and urgent service restorations during disaster situations with minimal business impact.
• Coordinate with vendors for system issues, patches, and change requests while ensuring zero disruption to ongoing operations.
• Support core initiatives such as OCS upgrades, VoMS/Ez upgrades, and new system implementations aligned with modern telecom and IT trends.
• Ensure operational excellence by resolving day-to-day system or customer issues and implementing preventive measures.
• Facilitate knowledge sharing within the team and coordinate training programs to enhance skills and capabilities.
• Identify and adopt emerging technologies such as AI, RPA, Cloud, and Containerization to optimize resources and improve efficiency.
• Continuously enhance system architecture to achieve high availability targets and improved scalability.

The Person

• A BSc Degree in a related field, BCS Professional Graduate Diploma, or Master’s Degree in a relevant discipline.
• Minimum 2+ years of relevant experience in a similar role.

• Understanding of telecommunication technologies including 2G, 3G, 4G, and 5G.
• Strong knowledge of charging systems and related concepts.
• Familiarity with telecom business ecosystems, billing systems, and network architecture.
• Experience in tariff, rating, and quota implementation across Mobile, Fixed, Broadband, and DTV services.
• Good understanding of the Software Development Lifecycle (SDLC).
• Knowledge of modern IT trends and emerging technologies.
• Experience with system integrations within BSS ecosystems.