Public Relations Officer

Public Relations Officer – Nawaloka Hospitals PLC

Job Overview

Job Title: Public Relations Officer – Cosmetic Centre
Company: Nawaloka Hospitals PLC
Job Category: Customer Service & BPO, Sales & Marketing, Healthcare & Nursing, Private Jobs, A/L Qualified Jobs
Job Location: Colombo, Sri Lanka
Work Location: Nawaloka Hospitals PLC – Cosmetic Centre, Colombo
Employment Type: Full-time
Application Deadline: 09 October 2026

Nawaloka Hospitals PLC is looking for a confident, customer-focused and well-presented Public Relations Officer to join its Cosmetic Centre team and deliver an exceptional client experience.

Position Details

Position: Public Relations Officer – Cosmetic Centre
Industry: Healthcare / Cosmetic Services
Location: Colombo, Sri Lanka

Company Overview

Nawaloka Hospitals PLC is a healthcare organization in Sri Lanka. The Public Relations Officer will support client relations and service delivery at the Cosmetic Centre while maintaining a high standard of customer care.

Qualifications & Experience

• G.C.E. A/L qualification.
• Diploma or certificate in Public Relations, Marketing, Customer Service or a related field will be an advantage.
• Previous experience in customer relations, front office, healthcare, beauty, wellness or cosmetic services is preferred.
• Excellent communication, interpersonal and customer-handling skills.
• Good command of English and Sinhala.
• Tamil language ability will be an added advantage.
• Pleasant personality, professional appearance and a customer-first attitude.
• Basic computer literacy and ability to manage digital inquiries and records.
• Ability to work effectively in a fast-paced healthcare environment.

Key Responsibilities

• Welcome and assist clients in a professional and friendly manner.
• Handle telephone, WhatsApp and walk-in inquiries and provide accurate information on Cosmetic Centre services.
• Coordinate appointments and follow up with clients to support bookings and service conversions.
• Maintain strong client relationships and ensure a high standard of customer care throughout each visit.
• Coordinate with doctors, clinical staff and internal departments for smooth service delivery.
• Maintain accurate records of inquiries, appointments and follow-ups.
• Support promotional activities, client engagement initiatives and service awareness campaigns.

Required Skills

• Strong communication and interpersonal skills.
• Excellent customer-handling skills.
• Customer-focused approach.
• Professional appearance and pleasant personality.
• Good English and Sinhala communication skills.
• Tamil language skills will be an added advantage.
• Basic computer literacy.
• Ability to manage digital inquiries and records.
• Ability to work in a fast-paced healthcare environment.
• Strong coordination and relationship-building skills.

Salary & Benefits

• Salary and benefits are not specifically stated in the vacancy advertisement.
• Opportunity to work within the Cosmetic Centre of a leading healthcare organization.
• Exposure to client relations, healthcare services and cosmetic service operations.

How to Apply

Interested candidates should send their CV to:

Email: hrcareers@nawaloka.com

Application Deadline: 09 October 2026

Important Notes

• The position is for the Cosmetic Centre of Nawaloka Hospitals PLC.
• G.C.E. A/L qualification is required.
• Previous experience in customer relations, front office, healthcare, beauty, wellness or cosmetic services is preferred.
• Tamil language ability is an added advantage.
• Candidates should be able to work effectively in a fast-paced healthcare environment.
• Application deadline: 09 October 2026.