Junior Executive | Executive (Customer Service)

Junior Executive | Executive (Customer Service) – HNB Finance PLC

Job Overview

HNB Finance PLC is inviting applications for the positions of Junior Executive and Executive (Customer Service). This opportunity is ideal for enthusiastic individuals with excellent communication skills in Sinhala, English, and Tamil who are passionate about delivering outstanding customer service. Applicants with call center experience as well as school leavers are encouraged to apply.

Position Details

Job Title: Junior Executive / Executive (Customer Service)
Company: HNB Finance PLC
Industry: Finance & Customer Service
Job Category: Customer Service & BPO, Banking & Insurance, Private Jobs
Job Type: Full Time
Job Location: Colombo, Sri Lanka

Company Overview

HNB Finance PLC is one of Sri Lanka’s leading licensed finance companies, providing a comprehensive range of financial products and services across the country. Recognized as a Great Place to Work® Certified organization, HNB Finance is committed to fostering a rewarding work environment while delivering exceptional service to its customers through innovation, professionalism, and excellence.

Qualifications & Experience

• G.C.E. (A/L) qualification or an equivalent educational background is preferred.
• School leavers are encouraged to apply.
• Previous call center or customer service experience will be an added advantage.
• Excellent verbal communication skills in Sinhala, English, and Tamil.
• Good interpersonal and customer relationship management skills.
• Basic computer literacy and data entry skills.
• Ability to work in a fast-paced and customer-focused environment.
• Positive attitude with a willingness to learn and develop professionally.

Key Responsibilities

• Handle customer inquiries professionally through telephone and other communication channels.
• Deliver accurate information regarding products and services.
• Resolve customer complaints efficiently while maintaining high service standards.
• Maintain excellent relationships with customers through courteous communication.
• Record customer interactions accurately in company systems.
• Escalate complex customer issues to relevant departments when necessary.
• Meet service quality standards and performance targets.
• Support the team in delivering an outstanding customer experience.

Required Skills

• Customer Service
• Call Center Operations
• Communication Skills
• Sinhala Language Proficiency
• English Language Proficiency
• Tamil Language Proficiency
• Interpersonal Skills
• Problem Solving
• Active Listening
• Computer Literacy
• Time Management
• Teamwork
• Customer Relationship Management
• Attention to Detail
• Multitasking

Salary & Benefits

• Attractive salary package.
• Career development and internal growth opportunities.
• Professional training and continuous learning programs.
• Opportunity to work in a Great Place to Work® Certified organization.
• Friendly and supportive working environment.
• Additional employee benefits will be provided according to company policy.

How to Apply

Interested candidates should send their updated CV mentioning the position applied for in the subject line.

Email: HRTalentTeam@hnbfinance.lk

Important Notes

• Applicants should include details of two non-related referees in their application.
• School leavers and candidates with call center experience are encouraged to apply.
• Only shortlisted candidates will be contacted for the recruitment process.
• Ensure all information provided in the application is accurate and up to date.