Help Desk Technician (Roster Basis) – IPOSG Ltd

Help Desk Technician (Roster Basis) – IPOSG Ltd

Looking to start or grow your IT support career? Join IPOSG Ltd as a Help Desk Technician and work with an international team providing 24/7 technical support 🚀

📌 Job Overview

• Position: Help Desk Technician
• Company: IPOSG Ltd
• Location: Sri Lanka (Onsite)
• Job Type: Full-Time
• Work Schedule: Roster Basis (24/7 Support – Includes Night Shifts)
• Industry: IT / Software Support

🧾 About the Company

IPOSG is a UK-based software company delivering EPOS solutions for retail and hospitality businesses, offering reliable and modern tech solutions globally.

🎯 Key Responsibilities

• Provide 24/7 technical support via phone, email, and chat
• Diagnose and troubleshoot hardware & software issues
• Log, track, and resolve technical problems efficiently
• Collaborate with technical teams for complex issues
• Ensure timely follow-ups and maintain client satisfaction

🧠 Requirements

• Freshers and experienced candidates are welcome
• Educational background in IT or related field
• Strong English communication skills (Tamil is a plus)
• Ability to work on a shift/roster basis (including nights)
• Problem-solving mindset and willingness to learn

💼 Benefits

• 🌍 Work with a UK-based IT company
• 💰 Competitive salary + performance allowance
• 🎁 Yearly bonuses
• 🤝 Friendly and supportive work environment

📥 How to Apply

📧 Send your CV to: resume@iposg.com
📌 Subject Line: Help Desk Technician