Front Desk Officer – Vallibel Finance PLC

Front Desk Officer – Vallibel Finance PLC

Be the Face of Success! Vallibel Finance PLC is looking for a professional and charismatic Front Desk Officer to join our award-winning team.

Vallibel Finance PLC is not just a financial institution; we are a benchmark of excellence in the Sri Lankan financial sector. Proudly recognized as the “Best Finance Company in Sri Lanka” by the Global Economics Awards 2023, we have built a reputation based on trust, stability, and unparalleled service.

We believe that the first impression is the most lasting one. That is why we are currently seeking a dynamic and pleasing individual to join us as a Front Desk Officer. If you have a passion for customer service and the poise to represent a top-tier corporate brand, this is your opportunity to build a rewarding career with a market leader.

About the Role: Front Desk Officer

As a Front Desk Officer, you will be the heartbeat of our branch’s daily operations. You are the first point of contact for our valued customers, business partners, and visitors. Your role is pivotal in creating a welcoming and professional atmosphere that reflects the prestige of Vallibel Finance.

This position goes beyond sitting behind a desk; it is about delivering an exceptional customer experience from the moment someone walks through our doors or calls our lines. You will serve as the brand ambassador, ensuring that every interaction is handled with grace, efficiency, and professionalism.

Key Responsibilities

• First Point of Contact: You will professionally greet and welcome guests as soon as they arrive at the office, directing them to the appropriate person or office.

• Call Management: Answer, screen, and forward incoming phone calls while providing basic information when needed.

• Customer Service: Maintain a positive attitude and ensure customer satisfaction by handling inquiries politely and efficiently.

• Administrative Support: Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).

• Correspondence: Receive, sort, and distribute daily mail/deliveries and manage outgoing mail responsibilities.

The Ideal Candidate: Who We Are Looking For

We are looking for a professional who embodies the values of Vallibel Finance. The ideal candidate will combine experience with a vibrant personality.

Essential Requirements:

• Experience: We are looking for candidates with a track record of reliability. You must possess a minimum of 2 years of work experience as a Front Office Representative or in a similar role. This experience ensures you are familiar with office etiquette and customer handling procedures.

• Personality: In this role, your attitude is your greatest asset. We are seeking individuals with a pleasing personality and a genuinely positive attitude towards customer service. You should be approachable, friendly, and capable of maintaining composure under pressure.

• Communication: As the voice of the company, excellent communication skills are essential. You must be articulate and polite, with the ability to converse effectively with a diverse range of stakeholders.

• Age Limit: To maintain our dynamic team structure, candidates should preferably be below 30 years of age.

Why Join Vallibel Finance?

Joining Vallibel Finance means joining a winning team.

• Award-Winning Culture: Be part of an organization recognized globally as the Best Finance Company in Sri Lanka.

• Career Stability: Build your career in a financially stable and highly respected PLC.

• Professional Environment: Work in a supportive environment that values your contribution to the company’s image.

How to Apply

If you have the personality and experience to be the face of Vallibel Finance, we want to hear from you! Please follow the instructions below to submit your application.

1. Update Your CV: Ensure your resume highlights your front office experience and includes a recent photograph.

2. Email Application: Send your CV to careers@vallibelfinance.com.

3. WhatsApp Application: For your convenience, you may also reach out or send details via WhatsApp to 071 081 8152.

4. Subject Line: Please mention “Front Desk Officer” in the subject line of your email to ensure your application is routed correctly.

For more details, visit: www.vallibelfinance.com

Join us and be the welcoming face of the Best Finance Company in Sri Lanka!