Customer Support Consultant – Intrepid

Customer Support Consultant – Intrepid

Intrepid Travel is seeking a Customer Support Consultant for a full-time, permanent position based in Colombo, Sri Lanka (hybrid).

Key Responsibilities

• Provide administrative support to the Sales and Product teams.

• Handle varied tasks such as updating trip bookings and responding to customer requests.

• Maintain accurate customer records and assist in confirming accommodation and transfers.

• Liaise with suppliers when required and update new product information.

• Work closely with global teams to ensure booking details are accurate and provide exceptional customer service.

Experience and Skills Required

• Experience: Minimum 1–2 years of experience in a similar position, preferably in travel or customer service.

• Technical Skills: Comfortable using systems and competent with MS Office tools, including Excel.

• Languages: Highly proficient in both verbal and written English.

• Core Competencies:

  • Strong attention to detail and excellent organizational skills.

  • Ability to prioritize multiple tasks and work well under pressure.

  • Outstanding time management and coordination abilities.

Work Perks

• Flexible work options, including working from anywhere for 4 weeks a year.

• One FREE Intrepid trip every year, plus an extra week of leave to enjoy it.

• E-learning and professional development with global career opportunities.

• Access to an Employee Assistance Program (24/7 counseling).

• 20 hours of volunteer leave per year to support important causes.