Allianz Insurance Lanka Limited
Customer Services Officers – Allianz Insurance Lanka Limited
Allianz Insurance Lanka Limited, a leading subsidiary of Allianz SE, is inviting applications from customer-focused, motivated, and detail-oriented individuals for the position of Customer Services Officer – Branch Operations. This role offers an excellent opportunity to grow a career in the insurance and financial services sector with a globally recognized organization.
🏢 Company Name
Allianz Insurance Lanka Limited
📍 Job Location
- Piliyandala Branch
- Wennappuwa Branch
🕒 Employment Type
Full-Time
🏷 Job Category
Customer Service / Branch Operations / Insurance Jobs
📝 Job Description
Allianz Insurance Lanka Limited is seeking Customer Services Officers to support branch operations by delivering high-quality customer service and meeting service level agreements. The selected candidates will handle customer interactions, data processing, documentation, and reporting while ensuring compliance with company standards and data privacy policies.
This role is ideal for individuals with strong communication skills and a passion for customer service in a professional, fast-paced environment.
🔑 Key Responsibilities
- Provide first-level customer resolution in line with service level agreements
- Collect, review, and ensure accuracy of customer information before system entry
- Feed customer information into relevant systems within defined timelines
- Maintain accurate records of data and follow up on missing information
- Store and manage information in accordance with company standards
- Generate reports as required by management and share with stakeholders
- Scan and upload documents to systems in a timely manner
- Ensure compliance with data privacy policies and internal procedures
🎓 Qualifications / What You Bring
- Strong communication and customer service skills
- Good problem-solving ability
- High level of attention to detail
- Knowledge of insurance products and processes will be an advantage
- Ability to maintain confidentiality at all times
- Team-oriented attitude with flexibility to learn
- Working knowledge of Microsoft Office package
💼 Job Level
Assistant Level
🎂 Experience
- Prior experience in customer service or insurance operations will be an added advantage
- Freshers with the right attitude are encouraged to apply
💰 Salary & Benefits / What We Offer
- Attractive remuneration package
- Structured training and development opportunities
- Exposure to global and multinational practices
- Career growth within a Great Place to Work® Certified organization
📧 How to Apply
Interested candidates are requested to email their updated CV to:
📝 Please mention “Customer Services Officer – Branch Operations” in the email subject line.
🏢 About Allianz Insurance Lanka Limited
Allianz Insurance Lanka Limited is part of the global Allianz Group, a world leader in insurance and asset management, serving millions of customers worldwide. The company is committed to excellence, innovation, and customer centricity while fostering a strong and inclusive workplace culture.
To apply for this job email your details to careers@allianz.lk