Customer Service Executive

Customer Service Executive – Singer (Sri Lanka) PLC

Job Overview

Job Title: Customer Service Executive
Company: Singer (Sri Lanka) PLC
Job Category: Customer Service & BPO, Management, Private Jobs
Job Location: Colombo, Sri Lanka
Work Location: Maharaගම Service Centre
Employment Type: Full-time

Singer (Sri Lanka) PLC is seeking a customer-focused, proactive and service-driven professional to strengthen front-end service operations at its Maharagama Service Centre.

Position Details

Position: Customer Service Executive
Service Centre: Maharagama Service Centre
Industry: Customer Service / Consumer Services
Experience Required: Minimum 3+ years in a customer service or customer experience role
Job Location: Colombo, Sri Lanka

Company Overview

Singer (Sri Lanka) PLC operates with the vision of being a market leader in elevating and enriching lives. The company is seeking a professional who can contribute to exceptional customer experiences, timely issue resolution and continuous service improvement.

Qualifications & Experience

• Higher National Diploma or Degree in Engineering, Management, or an equivalent qualification.
• Minimum 3+ years of experience in a customer service or customer experience role.
• Managerial exposure will be an added advantage.
• Strong communication skills in Sinhala and English.
• Tamil proficiency will be an added advantage.
• Proficiency in MS Office, including Advanced Excel.
• Experience with CRM systems.
• Strong analytical, problem-solving and decision-making skills.

Key Responsibilities

• Serve as the primary point of contact for customers.
• Handle customer inquiries, complaints and service issues professionally and empathetically.
• Ensure timely and effective resolution of customer issues according to defined service level standards and turnaround times.
• Coordinate with internal teams to escalate and resolve complex customer cases efficiently.
• Monitor service performance, customer feedback and service trends to identify improvement opportunities.
• Support customer journey mapping and process improvement initiatives.
• Support quality assurance and management reporting.
• Contribute to enhancing the overall customer experience.

Required Skills

• Excellent customer service and customer relationship management skills.
• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Decision-making skills.
• Advanced Excel and MS Office proficiency.
• CRM system knowledge.
• Ability to manage multiple customer cases.
• Ability to work under pressure while maintaining a positive attitude.
• Ability to build strong relationships with customers, including corporate and VIP customers.

Salary & Benefits

The advertisement does not specify a salary or benefits package.

How to Apply

Interested candidates should submit their application to:

Email: careers@singersl.com

Address: No. 112, Havelock Road, Colombo 05

Important Notes

• The position is based at the Maharagama Service Centre.
• Minimum 3+ years of customer service or customer experience experience is required.
• Managerial exposure will be an added advantage.
• Tamil proficiency is an added advantage.
• Candidates should be able to manage multiple cases and work effectively under pressure.